Account Associate, Mid Market Renewals, Southern Europe, Atlassian

Atlassian

Location:
United Kingdom, London

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Renewals team is comprised of curious, proactive, fun-loving Account Associates accountable for Atlassian's full suite of products and services. Our team is ultimately accountable for Atlassian’s strong customer renewal rates, through proactive engagement and effective objection handling techniques. We look for opportunities to expand our customers' footprint at time of renewal, are experts in mitigating customer friction and overcoming objections, and have an eye for discovering new opportunities for the broader Account team. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our go-to-market model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion opportunities at time of renewal by probing for opportunity, leveraging data and partnering with our Customer Success team to understand customer’s goals.

Job Responsibility:

Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery
Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle
Partner with the Sales Teams on account planning to ultimately drive total book of business growth
Understand customer business priorities and current use of Atlassian product suite to optimize Atlassian’s value and discover cross-sell and upsell opportunities for the Account team
Foster relationships and collaboratively sell with Atlassian Solution Partners sales representatives
Weekly forecast your pipeline for renewal & expansion opportunities
Maintain operational excellence through multi-tasking and prioritization

Requirements:

English & Spanish fluency mandatory
Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers
Track record of maintaining strong renewal rates to drive positive revenue outcomes
Consultative approach with an emphasis on discovery
ability to influence customer outcomes
Consistent track record of meeting or exceeding performance goals
Ability to overcome objections and mitigate commercial risk within accounts
Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business

Nice to have:

Experience working with channel partners and resellers
Familiarity with the Atlassian product suite
understanding of common uses cases and ways of work
Interest in agile ways of working, project management, DevOps and automation, or IT service management
Familiarity with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (e.g. Gainsight), forecasting software (e.g. Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)

What we offer:

health and wellbeing resources
paid volunteer days
health coverage
wellness resources

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Account Associate, Mid Market Renewals, Southern Europe