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T-Mobile Logo T-Mobile · Customer Service

Account Associate Customer Service

United States, Bellingham 20.00 - 30.00 USD / Hour · Job Posted February 28, 2026
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Job Description

This isn’t just a job — it’s the first step in a long-term career. As an Account Associate, you’ll be part of a team of champions who show up daily with purpose, resilience, and an aim to grow. You’ll receive hands-on training, real-time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you’re always in control of your next step.

Job Responsibility

  • Provide proactive and timely resolutions for customer inquiries and concerns
  • Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions
  • Deliver exceptional customer experiences using provided training tools, resources, and personal expertise
  • Meet department productivity and quality standards
  • Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile

Requirements

  • High School Diploma/GED (Required)
  • Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
  • Ability to work efficiently with multiple applications and computer screens simultaneously
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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