Account Associate- OTC Job at Randstad (Bengaluru)

Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)

The Customer Experience & Engagement Sr. Associate is a customer-facing role res...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

5–8 years of experience in customer service, order management, order-to-cash, supply chain, or contact center operations
Experience in B2B and/or B2C environments preferred
Exposure to GxP-regulated environments (GMP, GCP, GDP) is a plus
Familiarity with SAP, Salesforce, and related digital platforms preferred
Bachelor’s degree preferred (or equivalent professional experience)
Experience working with global teams or U.S.-based companies is an advantage
Excellent verbal communication skills with a professional and confident phone presence
Strong written communication skills
Proficiency in CRM and case management tools (e.g., Salesforce Service Cloud)
Working knowledge of ERP systems such as SAP preferred

Job Responsibility

Serve as a primary point of contact for customers via inbound and outbound phone calls, email, portals, and digital platforms
Manage a high volume of customer interactions while maintaining quality, accuracy, professionalism, and adherence to SLAs
Demonstrate active listening, empathy, and strong communication skills to resolve inquiries effectively
De-escalate challenging conversations and escalate complex or sensitive issues per defined protocols
Deliver consistent, positive, and compliant customer experiences across all touchpoints
Provide proactive updates to customers regarding order status, delays, and resolution progress
Process and manage customer orders accurately in SAP or relevant ERP systems
Support end-to-end OTC workflows including order processing and validation, order status inquiries, delivery coordination, billing questions and dispute management, product or distribution complaints (within scope)
Ensure completeness and accuracy of customer, order, and transaction data
Contribute to on-time order fulfillment and cash collection objectives

VP Relationship Sales

The Relationship Sales group within Prime Services is responsible for the overal...

Location

United States , New York

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8 years of relevant experience
extensive experience of Futures, OTC clearing, and FX Prime Brokerage
cross-product knowledge covering equities, fixed income and repo a plus
comprehensive knowledge of the risk and control environment impacting Citi
proven self-motivation and organizational skills
consistently demonstrate clear and concise written and verbal communication
understanding of global markets, including market regulations and operational/settlement procedures
prior experience in a client facing role
FINRA Licenses SIE, 3, 7, 63
bachelor's degree/University degree or equivalent experience

Job Responsibility

Act as a senior client relationship manager for the Futures, OTC Clearing and FX Prime Brokerage (FDC) business
lead structured meetings, multi-client events, single-client events, and publish detailed call reports
monetize new opportunities line with the sales strategy
re-originate clients under minimum revenue thresholds
accountable for client profitability and revenue growth, as well as managing returns associated with the client FDC relationship
participate in structured service reviews and/or Broker Votes with follow up detail and action plans
periodic client reviews to determine overall client satisfaction and coordinate the response to client evolving requirements and any concerns
understand the client wallet, drive organic growth and identify cross sell opportunities
avoid revenue slippage via interest/commission monthly sanity checks
educate clients on tools to manage GSIB gross-notional, UMR and RWA exposure

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Pharmacy Tech Certified Sam's Club

Location

United States of America , Murfreesboro

Salary:

22.50 - 30.50 USD / Hour

Walmart

Expiration Date

Until further notice

Requirements

Provides Member service by acknowledging the Member identifying their needs assisting with purchasing decisions locating merchandise resolving issues and concerns and promoting the Companys products and services
Operates hardware such as cash registers or related equipment processes member purchases and assists in payments returns refunds and exchanges using appropriate procedures for different membership and payment types
Provides Pharmacy products and services to Members in accordance with Company policies and procedures by assisting with processing prescription and OTC orders and purchases stocking and securing Pharmacy supplies and merchandise entering prescription information or filing prescriptions and completing and maintaining paperwork forms and other required documentation
Receives and stocks merchandise in the Pharmacy area and organizes and maintains the Pharmacy area by following Company procedures utilizing equipment appropriately merchandising and completing paperwork logs and other required documentation
Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback
Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices
Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent
Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us

What we offer

Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program

Fulltime

Customer Experience Analyst

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree
Bachelor’s degree and 6 months of experience
Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Senior Associate Supply Chain

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree OR Bachelor’s degree and 6 months of experience OR Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation
Collaboration, Communication & Cross-Functional Influence
Accountability, Initiative, and Strong Ownership

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Prime Account Manager - Futures and Derivatives Clearing

The Account Manager within Equities Prime Services is responsible for ensuring b...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Around 7-10 years of relevant experience
Prior experience in one or more of Futures, OTC Clearing and FXPB
A good cross product knowledge covering, equities, fixed income, FX, Derivatives, Electronic Trading and Swaps
A strong understanding of the regulatory, risk and control environment impacting the business
A good understanding of global markets, including Market Regulations, Investment Limitations and Operational/Settlement Procedures
A knowledge with IT infrastructure supporting financing products
Proven analytical and organization skills
Bachelor's degree/University degree or equivalent experience
Self-motivated with strong organizational skills
Excellent written and verbal communication skills

Job Responsibility

Know Your Client – Structure, Strategies, and Service needs
Accountable for client profitability
revenue growth and ensure adherence with Service Level Agreements
Accountable for day-to-day service and client satisfaction, including risk management and timely escalation
Perform regular client reviews to determine overall client satisfaction and coordinate the response to client concerns
Drive continuous enhancement of Citi products and services across Futures and Prime Franchise
Understanding the client wallet, driving organic growth and the identification and execution of cross sell opportunities including Equities Prime brokerage and Electronic Execution business
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance to ensure appropriate governance and control infrastructure for Futures Clearing Product
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Manage overall liquidity of the business e.g., effective margin management across CCPs, manage investments and reduce overall business borrowing needs

Fulltime

Operations Manager

This is a role that'll offer you the opportunity to build an in-depth knowledge ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant experience within the financial industry
Energetic, flexible, collaborative, and proactive
a leader who can positively and productively add product impact to both strategic and tactical technology
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments
Strong risk management and control mindset
Provides evaluative judgment based on analysis of information in complicated, unique, and dynamic situations
draws on diverse range of internal and external sources
Self-reliant, good problem solver, results oriented
Ability to establish and build trust with professionals throughout the business as a leader, advisor, and business partner to the organization with a clear client orientation.
Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.

Job Responsibility

Manage an effective and robust end to end control framework that fully meets Audit, Compliance and Regulatory requirements
Ensure the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard
Be involved in short- to medium-term planning of actions and resources, and exercises control over policy formulation and planning
Manage complex and highly variable issues associated with collateral and Margin with significant potential impact across multiple operations areas, weighing various alternatives and balancing potentially conflicting needs
Build effective relationships with clients
facilitates, influences, and enables change
Present data and analyse/validate to develop valued added solutions to increase productivity and efficiencies, mostly but not limited to, collateral and margin
Apply comprehensive understanding of concepts and procedures within collateral and margin and basic knowledge of other areas (middle office, settlements, control, etc.), to resolve issues that have impact beyond own area
Be accountable for integrity of process, operations, and end results. Implements a successful risk/control environment related to collateral and/or margin processes
Utilizes exceptional communication and interpersonal skills to build effective relationships and influences and negotiates, often at senior levels (across functions)

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Sr. Associate Customer Experience

The Customer Experience Sr. Associate, is responsible for delivering high-qualit...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Strong customer-centric mindset with a commitment to service excellence
Effective written and verbal communication skills
Problem-solving ability with attention to detail and accuracy
Ability to follow standardized processes while exercising sound judgment
Comfort working with digital tools and data entry across multiple systems
Ability to manage multiple tasks and prioritize work in a deadline-driven environment
Team-oriented mindset with accountability for individual performance
Openness to feedback, learning, and continuous improvement

Job Responsibility

Serve as a primary point of contact for customers, responding to inquiries via phone, email, portals, and digital channels
Deliver accurate, timely, and professional customer support aligned with global service standards and SLAs
Resolve routine and non-routine customer issues while escalating complex cases per defined procedures
Maintain clear, empathetic, and proactive communication with customers throughout the resolution process
Ensure a consistent, positive customer experience across all interactions and touchpoints
Process customer orders accurately and efficiently in line with established OTC procedures
Manage order status inquiries, delivery coordination, billing questions, disputes, and product or distribution complaints within scope
Ensure completeness and accuracy of customer, order, and transaction data in relevant systems
Support end-to-end OTC workflows, contributing to on-time order fulfillment and cash collection
Support clinical customer service activities, including investigational product order processing and inquiries

Select Country

Account Associate- OTC

Randstad

Location:
India , Bengaluru

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Additional Information:

Job Posted:
May 18, 2026

Expiration:
July 12, 2026

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