Account Associate - Customer Service Jobs

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Distribution Center Customer Service Associate

Job holder is responsible for performing any other duties as assigned by managem...

Location

United States , Des Moines

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent work experience required
2 years + of general office / clerical experience
1 year of bookkeeping experience
Must be able to work in a team environment
Must be detail minded
Must be able to problem solve
Must be able to make decisions
Must have excellent phone skills
Must have great communication skills
Must have complaint handling skills

Job Responsibility

Reviews and corrects coding for bills from HQ
Processes for correcting EDI or keys receipt of parts for incoming freight
Runs reports and reviews " old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock
Writes checks at DC and maintains manual check log
Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store's AR to get true total of stores purchases
Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item
Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email
Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities
Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ
Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

Customer Service Account Associate

Account Associates work as a part of a Team to astound customers with the effect...

Location

United States , Springfield

Salary:

20.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months customer service experience preferred
Ability to work efficiently with multiple applications and computer screens simultaneously
Windows (Microsoft Word, Excel, and PowerPoint preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Provide effective and timely resolution of various customer inquiries and concerns
Build customer dedication and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
Deliver outstanding customer service using resource documentation for reference and the automated and training tools provided
Meet department efficiency and quality standards
Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and proficiencies needed for the Expert role

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Customer Service Account Associate

At T-Mobile, we love our customers! And we empower you to make them happy. As pa...

Location

United States , Salem

Salary:

20.00 - 22.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
Ability to work efficiently with multiple applications and computer screens simultaneously
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided
Meet department productivity and quality standards
Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Customer Service Account Associate

Account Associates work as a part of a Team to astound customers with the effect...

Location

United States , Oklahoma City

Salary:

20.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months customer service experience preferred
Ability to work efficiently with multiple applications and computer screens simultaneously
Windows (Microsoft Word, Excel, and PowerPoint preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management
Deliver exceptional customer service
Meet department productivity and quality standards
Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Paid holidays
Paid parental and family leave

Fulltime

Customer Service Account Associate

Account Associates work as a part of a Team to astound customers with the effect...

Location

United States , Chattanooga

Salary:

20.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months customer service experience preferred
Ability to work efficiently with multiple applications and computer screens simultaneously
Windows (Microsoft Word, Excel, and PowerPoint preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management
Deliver exceptional customer service
Meet department productivity and quality standards
Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Paid holidays
Paid parental and family leave

Fulltime

Customer Service Account Associate

Account Associates work as a part of a Team to astound customers with the effect...

Location

United States , Oakland

Salary:

20.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months customer service experience preferred
Ability to work efficiently with multiple applications and computer screens simultaneously
Windows (Microsoft Word, Excel, and PowerPoint preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management
Deliver exceptional customer service
Meet department productivity and quality standards
Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Paid holidays
Paid parental and family leave

Fulltime

Customer Service Account Associate

Account Associates work as a part of a Team to astound customers with the effect...

Location

United States , Nashville

Salary:

20.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months customer service experience preferred
Ability to work efficiently with multiple applications and computer screens simultaneously
Windows (Microsoft Word, Excel, and PowerPoint preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided
Meet department productivity and quality standards
Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Paid holidays
Paid parental and family leave

Fulltime