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Carbon Global is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors. We're looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager. This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them. The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies. You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients. This is a hybrid position working at our Kings Cross office at least two days a week.
Job Responsibility:
Representing the client(s) in a professional way
Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client
Booking two/a number of meetings a week and managing changes in scheduling in a timely manner
Maintaining agreed outreach volumes consistently
Preparing and leading meetings with the client, building client rapport and trust
Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas
Supporting the client strategy with the implementation of bespoke client campaigns
Working with your CSM to ensure ongoing client satisfaction
Comfortable using a CRM system, Google Sheets, and following internal processes
Logging conversations with clear actions and next steps
Reading and responding to emails in a timely manner
Requirements:
Organised and attentive to client needs
Experience in managing and nurturing relationships
Confident reaching out to new leads to introduce the client
Experience with either Google Workspace or Microsoft Office
Excellent English language skills, verbal and written
Highly focused and organised with a desire to learn and grow
Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment
Proactive and comfortable contributing to discussions
Self-motivated to problem-solve
Eye for detail
Good communicator and able to read and adapt to social cues
Ability to anticipate and identify client issues
Can take detailed notes during conversations
Right to work in the UK (we cannot sponsor)
Nice to have:
Experience with CRM systems, ideally Hubspot
Knowledge of GDPR and data protection practices
Touch typing
Additional languages
What we offer:
Hybrid working
Office drinks/dinner or activity once a month in Central London
Extensive ongoing personal development
Unlimited access to therapy on our well-being platform
Access to company library and company Book Club
Free sanitary products at our Farringdon office
Implemented Anti-harassment Policy
Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment
20 days Holiday + 8 public holidays + extra paid day off for your Birthday
x2 Mental Health mornings off/ year
Monthly 1-2-1's with Company Director to discuss development and well-being
A supportive team that values quality work but also believes in a healthy work/life balance