Account Analyst, Randstad

Randstad

Location:
Canada, Markham

Category:
Customer Service

Contract Type:
Employment contract

Salary:

19.56 USD / Hour

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Job Description:

Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 5 month assignment in support of their Markham location (hybrid role). Training will be onsite. The successful candidate will provide first-class customer service, resolve billing disputes, and act as a company ambassador handling inquiries. Candidates must have prior call center experience, proficiency in Windows applications, and flexibility with working hours.

Job Responsibility:

Provide 'first in class' service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner
Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters
Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance
Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers
Interpret and identify the customer’s needs and respond appropriately and professionally
Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry
Take ownership of customer relations through service and commitment to follow through

Requirements:

1 - 2 years experience in a contact center environment
Excellent telephone manner and communication skills
Must be flexible with respect to working hours –needs
Prior customer service experience in a similar role
Bilingual French knowledge an asset
Ability to multi-task in a fast paced space
Quick to adapt to an evolving surrounding
Proficiency in word processing, excel and various web-based programs/Windows applications
Clear and concise supportive communication and interpersonal skills
Analyze and resolve customer concerns (problem solving skills)
Attendance and punctuality is imperative
Handling a minimum of 70+ calls per day: high achiever will handle 100 calls per day

Nice to have:

Bilingual French knowledge
Quick to adapt to an evolving surrounding

What we offer:

Gain experience working for a well-known insurance company
Earn a rate of $19.56 per hour
Full time hours on a 5 month contract
MUST be available for shifts between 8:00am and 8:00pm Monday - Friday
Shift is scheduled for 8hrs (7.5 hrs paid)
Hybrid position of on-site and remote work (in the office 2-3 day a week)
Training will be completed on site (Markham ON) and is approximately 2 weeks in duration

Additional Information:

Job Posted:
April 27, 2025

Expiration:
May 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Analyst