Account Analyst, Randstad

Randstad

Location:
Canada, Markham

Category:
Customer Service

Contract Type:
Employment contract

Salary:

19.56 CAD / Hour

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Job Description:

Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre for a 6 month assignment to support their Markham location. This hybrid role requires a mix of onsite and remote work with training completed onsite.

Job Responsibility:

Provide "first in class” service to customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner
Investigate and resolve discrepancies in a joint effort with brokers and underwriters on billing related matters
Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance
Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and describing various programs/services available to customers
Interpret and identify the customer’s needs and respond appropriately and professionally
Obtain relevant information systematically to provide a seamless interaction with customers when supporting their inquiry
Take ownership of customer relations through service and commitment to follow through

Requirements:

Previous Customer Service experience – preferably in a call center environment
Ability to multi-task in a fast paced space
Quick to adapt to an evolving surrounding
Professional telephone/email talent and etiquette
Proficiency in word processing, excel and various web-based programs/Windows applications
Clear and concise supportive communication and interpersonal skills
Analyze and resolve customer concerns (problem solving skills)
Attendance and punctuality is imperative
Handling a minimum of 70+ calls per day: high achiever will handle 100 calls per day

Nice to have:

1-2 years experience in a contact center environment
Excellent telephone manner and communication skills
Bilingual French knowledge an asset

What we offer:

Gain experience working for a well-known insurance company
Full time hours on a 6 month contract
Shift is scheduled for 8hrs (7.5 hrs paid)
Hybrid position of on-site and remote work
All training will be completed on site (approximately 2 weeks)

Additional Information:

Job Posted:
April 27, 2025

Expiration:
May 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Analyst