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Randstad Logo Randstad · Call Center

Account Analyst

Canada, Markham 19.56 - 19.57 USD / Hour · Job Posted June 11, 2026
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Job Description

Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 6 month assignment in support of their Markham location (hybrid role). The successful candidate will work at a rate of $19.57 per hour, and work supporting Markham, ON office. Note: This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site and is approximately 2 weeks in duration. Contact Center Hours are Monday – Friday 8am – 8pm. Shift is scheduled for 8hrs (7.5 hrs paid). Core shifts are based on tenure and business needs.

Job Responsibility

  • Provide first in class service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner
  • Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters
  • Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance
  • Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers
  • Interpret and identify the customer’s needs and respond appropriately and professionally
  • Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry
  • Take ownership of customer relations through service and commitment to follow through

Requirements

  • Previous Customer Service experience – preferably in a call center environment
  • Ability to multi-task in a fast paced space
  • Quick to adapt to an evolving surrounding
  • Professional telephone/email talent and etiquette
  • Proficiency in word processing, excel and various web-based programs/Windows applications
  • Clear and concise supportive communication and interpersonal skills
  • Analyze and resolve customer concerns (problem solving skills)
  • Attendance and punctuality is imperative
  • Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Nice to have

  • 1-2 years experience in a contact center environment
  • Excellent telephone manner and communication skills
  • Must be flexible with respect to working hours –needs
  • Prior customer service experience in a similar role
  • Bilingual French knowledge an asset

What we offer

  • Gain experience working for a well-known insurance company
  • Earn a rate of $19.57 per hour
  • Full time hours on a 6 month contract
  • Hybrid role 50% of the time
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