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Tier4 Group Logo Tier4 Group · Customer Service

Account Advisor I

United States, Baton Rouge · Job Posted June 29, 2026
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Job Description

We’re seeking an Account Advisor I to join a dynamic healthcare customer service team. In this role, you’ll serve as a trusted resource for members and providers, helping them understand benefits, resolve claims questions, navigate eligibility concerns, and address billing inquiries. If you’re a strong communicator who enjoys helping people and thrives in a fast-paced environment, we’d love to hear from you.

Job Responsibility

  • Responding to inbound calls regarding healthcare benefits, claims, eligibility, billing, and payment inquiries
  • Researching and resolving customer issues across multiple systems while maintaining accuracy and compliance
  • Assisting members and providers with claim status requests, adjustments, refunds, and payment discrepancies
  • Explaining healthcare benefits, coverage details, and policies in a clear and easy-to-understand manner
  • Documenting customer interactions accurately and maintaining detailed records
  • Taking ownership of customer concerns and working toward first-call resolution whenever possible
  • Meeting performance goals related to quality, productivity, customer satisfaction, and attendance
  • Staying current on healthcare policies, procedures, and regulatory requirements
  • Collaborating with internal departments to resolve complex issues and ensure excellent service

Requirements

  • High School Diploma or equivalent
  • At least one year of customer service, healthcare, medical office, or related experience
  • Strong verbal and written communication skills
  • Excellent problem-solving and critical-thinking abilities
  • Ability to multitask and navigate multiple computer systems simultaneously
  • Strong attention to detail and organizational skills
  • Proficiency with Microsoft Office and general computer applications

Nice to have

  • Call center experience
  • Healthcare, insurance, or medical office experience
  • Knowledge of healthcare benefits, claims, eligibility, and billing processes
  • Familiarity with healthcare or insurance terminology
  • Medical Assistant, Coding, or Insurance training/certification
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