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You will coordinate with Corporate Card clients acting as the primary contact for Global Commercial Services (GCS). You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch American Express' commercial relationship. This role is critical to the success of the USA & Mexico Sales and Account Management Teams. You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for our clients to use and manage their card programs.
Job Responsibility:
Coordinate with Corporate Card clients acting as the primary contact for Global Commercial Services (GCS)
Lead the onboarding of international clients with the support of Business Development Managers
Advise clients on the legal and regulatory requirements and carrying the contract through to completion
Ensure all documentation is provided and compliant to launch American Express' commercial relationship
Manage lead closure and the onboarding of new clients
Drive a deep and valued relationship before passing the account to the account management teams
Smooth setup of all aspects of the account
Capturing the application form over the phone with the clients key contact and ensuring that the correct documentation is requested (AML / KYC)
Processing the underwriting request, company account setup, the card member application process, @Work, Billing Support Files, payment methods and other in scope requirements
Providing premium and dedicated customer service to our new commercial clients throughout the implementation and enrolment process
Providing early engagement calls and e-mails to drive card activation
Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly
Working with the Business Development Manager to achieve a successful implementation and handover to the Account Management Team.
Requirements:
Ability to multitask, prioritize and work well under pressure
Proven track record in building and retaining relationships with internal and external customers
Excellent Telephone, verbal and written communication skills
Experience in corporate sales/AD/Client Management is a plus
Excellent time Management skills
Demonstrate self-motivation, results driven
Proactively seeks opportunities for process improvements
Strong customer focus
Being able to identify and deliver customer’s individual needs
Proven problem solving and analytical skills
Strong change management skills
able to adapt in an ever-changing environment
Accountability for timely resolutions of issues
Strong presentation, client management and communication skills.
Strong team player
Knowledge & Experience in Global Commercial Services business is an advantage
Very good English & Spanish, written and verbal is required.
Nice to have:
Experience in corporate sales/AD/Client Management is a plus
Knowledge & Experience in Global Commercial Services business is an advantage
What we offer:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program