Account Administrator, Robert Half

Robert Half

Location:
United States, Hunt Valley

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator. This role is fully onsite with the potential to become permanent for the right fit. Applicants must process employee and account terminations, invoices, and payments while maintaining customer communication and exceptional organizational skills.

Job Responsibility:

Process employee and account terminations
Process invoices and payments of accounts, including “Urgent” letter collection procedures
Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.
Process incoming and outgoing mail daily
Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems
Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary
Maintain high degree of accuracy and timeliness, meets or exceeds performance standards
Analyze processes and procedures to determine more efficient methods of providing administrative support

Requirements:

Process employee and account terminations
Process invoices and payments of accounts, including “Urgent” letter collection procedures
Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.
Process incoming and outgoing mail daily
Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems
Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary
Attend in-house training sessions
Maintain a professional and helpful manner at all times
Maintain high degree of accuracy and timeliness, meets or exceeds performance standards
Ability to analyze processes and procedures to determine more efficient methods of providing administrative support
Proficiency in management systems and tools for organizing and maintaining account information
Strong skills in Microsoft Word for document preparation and correspondence
Demonstrated ability to provide excellent customer service in a meticulous and organized setting
Experience with data entry and maintaining accurate records
Capability to automate processes and improve administrative workflows
Knowledge of account adjustments and related procedures
Effective communication skills to interact with clients and internal teams

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Eligibility to enroll in company 401(k) plan
Access to free online training

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Administrator