Account Administrator, Robert Half

Robert Half

Location:
United States, Hunt Valley

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator. This role involves processing employee and account terminations, handling invoices and payments, addressing client inquiries, managing mail, maintaining knowledge of products and regulations, and utilizing administrative tools like Microsoft Word to enhance processes. Onsite position with potential for permanent placement.

Job Responsibility:

Process employee and account terminations
Process invoices and payments of accounts, including 'Urgent' letter collection procedures
Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.
Process incoming and outgoing mail daily
Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems
Maintain a knowledge level of benefits, products, laws and regulations, systems, and procedures, and communicate this knowledge to clients as necessary
Attend in-house training sessions
Maintain a professional and helpful manner at all times
Maintain a high degree of accuracy and timeliness, meeting or exceeding performance standards
Analyze processes and procedures to improve efficiency.

Requirements:

Process employee and account terminations
Process invoices and payments of accounts, including 'Urgent' letter collection procedures
Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.
Process incoming and outgoing mail daily
Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems
Maintain a knowledge level of benefits, products, laws and regulations, systems, and procedures, and communicate this knowledge to clients as necessary
Attend in-house training sessions
Maintain a professional and helpful manner at all times
Maintain a high degree of accuracy and timeliness, meeting or exceeding performance standards
Ability to analyze processes and procedures to determine more efficient methods of providing administrative support
Proficiency in using management systems to organize and oversee administrative tasks
Strong knowledge of Microsoft Word for creating and editing documents with attention to detail
Experience in handling written correspondence with a focus on accuracy and precision
Excellent customer service skills to address client needs effectively
Proven ability in accurate data entry and record-keeping
Familiarity with automating administrative processes to improve efficiency
Capability to make account adjustments and resolve discrepancies as needed.

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Enrollment in the company 401(k) plan.

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Administrator