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the JRT agency Logo the JRT agency · Customer Service

Account Administrator - Automotive

United States, Farmington Hills · Job Posted January 31, 2026
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Job Description

In this role, you’ll act as a liaison between our client and their customers while also being a key supporting member of your team within the agency. Between daily interactions with customers by phone and email, you’ll assist in team initiatives and project management, ensuring that every client and customer experience reflects our high standards of service.

Job Responsibility

  • Serve as the first and main point of contact for incoming calls and emails on behalf of the brand
  • Provide a consultative, problem-solving approach to inquiries
  • Develop a creative approach to handling challenging situations while maintaining professionalism and courtesy
  • Assist with project management to help ensure deadlines and deliverables are met
  • Support team members on a variety of client initiatives, including marketing, events and communications
  • Manage multiple tasks simultaneously with consistent attention to detail
  • Strive to build positive, lasting relationships with clients, customers and colleagues

Requirements

  • Minimum of 2–3 years of customer service experience
  • background in automotive, dealership, marketing or retail industries preferred
  • Strong communication skills, both written and verbal, with excellent telephone etiquette
  • Well-organized, detail-oriented and capable of managing multiple priorities at once
  • Proficient in Microsoft Office
  • experience with CRM systems or customer support software is a plus
  • Outgoing, personable and comfortable engaging with a wide variety of people
  • Analytical and proactive thinker who enjoys problem-solving
  • Collaborative mindset willing to assist team members and contribute across projects

Nice to have

  • Automotive knowledge
  • experience with CRM systems or customer support software

What we offer

  • competitive salaries
  • paid time off
  • healthcare
  • dental
  • vision
  • 401(k)
  • social events and outings
  • organized sports leagues
  • opportunities for connection outside of work
  • reward high achievers
  • encourage professional growth
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