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Accommodation Officer

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Service Care Solutions

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Location:
United Kingdom , London

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Category:
-

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Contract Type:
Not provided

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Salary:

22.59 GBP / Hour
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Job Description:

This is a frontline housing management role responsible for managing a portfolio of temporary accommodation and Private Sector Leased (PSL) properties, ensuring properties are safe, compliant, and suitable for homeless households placed under statutory duties.

Job Responsibility:

  • Manage a patch of temporary accommodation and PSL properties, including voids, lettings and tenancy management
  • Carry out regular inspections to ensure compliance with health & safety legislation and housing standards
  • Monitor occupation, prevent unauthorised use, and manage vacation and repossession processes
  • Liaise with landlords, managing agents and accommodation providers to ensure contractual compliance
  • Handle complex casework including tenancy breaches, ASB issues, complaints and enforcement matters
  • Support households in temporary accommodation to explore alternative housing and move-on options
  • Deliver safeguarding interventions and make referrals to external agencies where required
  • Complete sign-ups, tenancy audits, welfare checks and both scheduled and unannounced visits
  • Work closely with internal teams including ASB, Enforcement, Environmental Health and Legal Services
  • Identify and respond to fraud, misuse of accommodation and tenancy failure risks
  • Assist with disrepair and compensation claims, providing documentation and statements as required
  • Maintain accurate case records and provide high standards of written and verbal communication

Requirements:

  • Experience working in a customer-facing housing or homelessness service
  • Proven experience managing temporary accommodation or similar housing stock
  • Strong casework skills with vulnerable households and complex needs
  • Knowledge of homelessness legislation, tenancy management and housing standards
  • Experience of safeguarding and multi-agency working
  • Ability to manage conflict and work with customers in stressful situations
  • Strong organisational skills and attention to detail
  • Full UK driving licence and access to a vehicle (essential)

Nice to have:

  • Local authority housing experience
  • Knowledge of PSL schemes and landlord liaison
  • Experience dealing with ASB, enforcement action or court proceedings
What we offer:
  • Six-month contract with a well-established Housing Needs service
  • Meaningful frontline role supporting homeless households
  • Competitive LTD rate
  • Immediate start potential

Additional Information:

Job Posted:
January 25, 2026

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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