Accommodation Manager

• Drive team to maintain high levels of hygiene and cleanliness
• Drive consistent brand standards whilst being guest obsessed and operating efficiently
• Analyse KPI’s and stock control systems to maximise gross profit margins
• Adhere to food safety and health & safety policies
• Ensure smooth delivery of guest accommodation, public areas and venues
• Lead team in promoting highest operational standards in resort and accommodation cleanliness
• Drive Clean and Fault Free (CAFF) approach
• Hold team to account to ensure standards are met
• Work with wider Guest Services & Accommodation Team to manage issues proactively
• Work with Guest Services Manager and Productivity Manager to understand guest issues and drive problem resolution
• Utilise feedback and review platforms to understand issues and challenges
• Forecast and plan for team resource for check in days and resort areas
• Work with Facilities team and Productivity Manager to plan and complete room maintenance and follow up cleaning programs
• Support Conference & Event teams with allocation of large-scale events
• Attend meetings with external partners & C&E Team to understand requirements, plan and execute them
• Develop people and deliver exceptional experiences to guests by nurturing, training and coaching the team
• Drive standards and lead team to excellence, incorporating all brand standards and Butlin’s way of working

• Excellent level of operational knowledge in housekeeping, cleaning and leading large teams of people
• Experience in leading large teams in fast paced environments
• Ability to manage multiple priorities and adapt quickly to changing requirements
• Ability to effectively lead, coach and motivate team, even in times of high demand
• Understanding different communication styles and have the ability to communicate well at all levels

Experience in leading a mixture of permanent and temporary teams to deliver excellent standards