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FIFA Logo FIFA · Hospitality and Tourism

Accommodation Coordinator

Brazil, Rio de Janeiro · Job Posted May 03, 2026
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Job Description

Reporting organizationally to the Accommodation Manager in Rio de Janeiro, the Accommodation Coordinator will help serve Accommodation efforts for the FIFA Women’s World Cup 2027™ is hosting 32 teams and 700+ players across Brazil and 8 host cities/ venues. This role will be responsible for coordinating lodging and hotel-related arrangements for the event, ensuring a smooth and comfortable experience for teams, participants and attendees. Further, this role will have a range of responsibilities, including contracting hotels, coordinating inventory, F&B, AV, meetings space, and reconciling and reporting.

Job Responsibility

  • Contract hotels ensuring they meet quality standards and core group requirements
  • Ensure hotels comply with all contractual obligations
  • Execute tasks and addendums necessary for adjustments to hotel contracts
  • Coordinate reservations, rooming lists, changes and requests for core groups
  • Provide excellent customer service to official tournament guests
  • Coordinate hotel room blocks, meeting space, F&B, AV, group requirements, hotel communications and reservation management
  • Provide resources and information to guests, create presentation materials
  • Support booking and reservation processes for guests
  • Keep all necessary internal and external reporting up to date
  • Ensure held inventory is in accordance with remaining demand
  • Attend site visits, familiarize with hotels and tour constituent groups
  • Coordinate the reconciliation, billing and closeout at hotels and with groups
  • Support and address unforeseen changes, cancellations, or emergencies in accommodation arrangements
  • Build strong relationships with designated groups to provide excellent experience within the overall accommodation strategy
  • Consider all operational aspects when coordinating hotel arrangements, e.g., transportation, logistics, security
  • Uphold and enforce high standards of customer service
  • Establish relationships with the hotel industry to provide the best overall value for FIFA
  • Ensure records of accommodation bookings, rooming lists, etc. comply with data integrity and protection regulations
  • Coordinate various ancillary projects in leadup to the Women’s World Cup

Requirements

  • Bachelor’s Degree or similar level of education
  • Minimum of 2 years of work experience in the hospitality industry
  • Strong communication skills – oral and written
  • Experience coordinating complex projects
  • Strong organizational, customer service and attention to detail
  • Fluent/Native in English and Portuguese are required for this position
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
  • Must have legal right to work in Brazil
  • Ability to relocate and work from Rio de Janeiro
  • Fluent in Spanish is a big plus (not mandatory)

Nice to have

  • Knowledge of other languages
  • Fluent in Spanish
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