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Accommodation Cleaning Manager

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Butlin's

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Location:
United Kingdom , Skegness

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Accommodation Cleaning Manager will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, within their designated area. They will motivate and lead their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met, working closely with the wider Guest Services & Accommodation Team to manage issues proactively that arise to ensure we improve the experience for the guest. The role will support in setting clear goals and expectations whilst nurturing an environment that the team can perform at their best.

Job Responsibility:

  • Ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation.
  • Motivate and lead their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness.
  • Drive the Clean and Fault Free (CAFF) approach to accommodation and hold team to account to ensure standards are met.
  • Work closely with the wider Guest Services & Accommodation Team to manage issues proactively.
  • Support in setting clear goals and expectations whilst nurturing an environment that the team can perform at their best.
  • Accountable for the delivery of all accommodation cleaning.
  • Manage the effective and robust training of all accom and support team.
  • Highlight opportunities to improve guest experience, operate more efficiently, improve adherence to CAFF, maximise ratios and highlight and implement efficiencies.
  • Adhere to the CAFF model ratios by ensuring correct levels of trained team rostered accordingly.
  • Accountable for the day-to-day operation and logistics of the accommodation department.
  • Promotes a problem-solving attitude to deal with Team and guest comments.
  • Work collaboratively alongside Guest Services Manager and Team, to understand guest issues and to drive and support problem resolution.
  • Reviews TI/NPS for Accommodation and Cleaning to understand issues and challenges.
  • Chair weekly accom figures meetings alongside the Productivity team.
  • Work closely with the recruitment and People teams to ensure a healthy pipeline of recruitment intakes.
  • Work collaboratively with Facilities team, allocations team and Productivity Manager to plan and complete room maintenance.
  • Support the C&E teams with the allocation of large-scale events.
  • H&S Compliance for your team and areas of responsibility.
  • Drive continuous improvement initiatives to enhance cleanliness and presentation.
  • Sets clear goals and PDPs for direct team.
  • Supporting team survey commitment plans.
  • Monitors engagement levels and work with the people team to identify opportunities.
  • Oversees compliance to Mobaro checklists and manages team performance.
  • Drives compliance to brand standards by reviewing, amending, updating and creating SOPs.
  • Conduct risk assessments in conjunction with H&S Manager.
  • Monitor expenditure re use of consumables and equipment.
  • Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle.
  • Manage absence robustly.

Requirements:

  • An excellent level of operational knowledge in cleaning and leading cleaning teams.
  • Experience in leading large teams in fast paced environments.
  • Able to manage multiple priorities and adapt quickly to changing requirements.
  • Remain resilient and calm under pressure
  • Professional manner and outlook with attention to detail
  • Experience in leading a mixture of permanent and temporary teams to deliver excellent standards.
  • Ability to effectively lead, coach and motivate team, even in times of high demand.
  • Understanding different communication styles and have the ability to engage with colleagues at all levels.

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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