Access Services Representative Job at Baylor Scott & White Health (Wylie)

Patient Access Services Representative

The TMCOne Pulmonary specializes in Pulmonary and Sleep Medicine where each pati...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED)
completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
some positions may require certification as a Medical Assistant (CMA)
knowledge of office management practices, including billing and scheduling within healthcare
knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
knowledge of patient care protocols and practices
knowledge of general patient care practice, methods and regulations
skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
skill in scheduling appointments and referrals

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures completion of financial documentation in accordance with TMCH’s credit and collection policies
explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
performs medical necessity screening and ensures compliance with system requirements
interacts with physicians and/or physicians’ office staff to secure diagnosis, procedure details or authorizations and information for denials as needed
uses medical terminology and scheduling knowledge to select correct procedure when scheduling and coordinates information with other departments as needed

Fulltime

Patient Access Representative

The Patient Access Representative serves as the first point of contact for all p...

Location

United States , Streetsboro

Salary:

15.00 - 22.46 USD / Hour

University Hospitals

Expiration Date

Until further notice

Requirements

High School Equivalent / GED
1+ years Customer Service
Exceptional communication skills with both patients and medical care providers to relay necessary information
Ability to juggle and prioritize multiple responsibilities and handle interruptions
Strong organizational skills
Problem-solving skills for scheduling conflicts, missing documentation and other issues
Attention to detail to ensure all patient information is accurate and available
Compassion to help patients and caregivers in difficult situations
Understanding of the importance of confidentiality
Basic knowledge of electronic health records and basic medical terminology

Job Responsibility

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments
Assists patients with enrolling and utilizing MyChart
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
Assist with completion of various types of paperwork and forms
Effectively work EPIC workques, worklist and inbasket messages
Schedules referrals and follow-up visits

What we offer

healthcare
dental
vision
retirement plan options

Fulltime

Patient Access Representative

As "the champion of first impressions" our valued Patient Access professionals a...

Location

United States , Keystone

Salary:

18.97 - 28.89 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Office experience in a healthcare environment
medical terminology
ability to multitask and prioritizing skills
experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7
utilization of website search engines
High School diploma required

Job Responsibility

Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors
Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system
Verify insurance benefits
explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service
Serve as a mentor to new associates and assist in new employee orientation

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Parttime

Patient Access Representative I – Insurance Verification

The Patient Access Representative I – Insurance Verification is responsible for ...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

One (1) year of experience in a healthcare setting preferred, especially in insurance verification or scheduling
Knowledge of insurance plans, medical terminology, and healthcare billing practices
Strong communication and customer service skills
Proficiency in EHR systems and payer verification tools
Ability to multitask in a fast-paced environment
Attention to detail and accuracy in data entry
Basic computer and office equipment proficiency

Job Responsibility

Verify insurance eligibility and benefits using electronic tools and payer portals
Obtain prior authorizations and document approvals in the registration system
Collect co-pays, deductibles, and outstanding balances
establish payment plans when needed
Explain insurance coverage, financial responsibility, and available financial assistance to patients
Register patients accurately, ensuring all demographic and insurance data is complete
Coordinate with clinical departments and physician offices to confirm procedure details and scheduling needs
Respond to patient inquiries regarding insurance, billing, and scheduling
Maintain accurate documentation of all verification and authorization activities
Reconcile daily cash drawer and ensure compliance with financial policies

Fulltime

Customer Service Representative I - Paratransit

This position is an entry-level Customer Service Representative in Paratransit f...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Three (3) years of professional customer service experience
One (1) year experience as a Customer Service Representative in a call center preferred
Bilingual (English and Spanish) preferred
Knowledge of the Austin Street system
Working knowledge of MS Word, Excel, Outlook, Internet Explorer, and new systems as they are introduced
Excellent skill level in telephone delivery of customer service
Skill in reading and relaying information to customers
Ability to give accurate directions by telephone
Ability to communicate effectively over the phone, in writing, and in person

Job Responsibility

Answers Metro Access reservation lines to create, cancel, and confirm trips for Metro Access customers
Understands and applies Metro Access trip booking policies and rules including conditional eligibility enforcement
Performs scripted outgoing calls for customer outreach to Metro Access customers
Assists customers with Metro Access reservation policies
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported
Perform other position-related duties as required and/or assigned

Customer Service Representative

We are currently seeking a dedicated and detail-oriented Customer Service Repres...

Location

United States , Honolulu

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or GED required
bachelor’s degree in business or a related field is preferred
A minimum of 1-2 years of experience in the insurance or customer service industry
Excellent communication and interpersonal skills
Proficiency with Salesforce.com or similar CRM systems
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Resident of Hawaii is strongly preferred for local familiarity and access to clients

Job Responsibility

Serve as the first point of contact for customers by addressing inquiries related to insurance policies, claims, billing, and coverage options
Provide accurate information and assist customers in understanding their insurance options and benefits
Collaborate with other departments to escalate and resolve complex issues in a timely manner
Maintain records of customer interactions and transactions using Salesforce.com or similar CRM platforms
Handle policy renewals, endorsements, cancellations, and other account changes with consistent attention to detail
Demonstrate knowledge of the insurance industry's regulatory requirements, ensuring compliance with company policies
Actively identify opportunities to improve customer retention and satisfaction

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Representative

This position offers an excellent opportunity to contribute to data management a...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent education is required
Strong attention to detail and ability to maintain accuracy in data entry
Effective communication skills, both verbal and written, with a focus on precision and clarity
Proficiency in intermediate computer skills and digital literacy
Ability to manage time effectively and prioritize tasks in a fast-paced setting
Demonstrated ability to work independently as well as part of a team
Research and analytical skills to thoroughly review documents and data
Reliable attendance and a results-oriented work ethic

Job Responsibility

Review and analyze commercial property data with precision and attention to detail
Conduct online research to locate property information and related municipal jurisdictions
Follow established processes and timelines to ensure efficient task completion
Manage and organize documents, ensuring proper preservation and accessibility
Monitor requests and prioritize timely processing to meet deadlines
Input accurate information and notes into the database while maintaining updated records
Perform detailed research using online resources to gather necessary documents and data
Coordinate mailing activities, including FedEx shipments, to ensure smooth operations
Achieve production targets while maintaining high standards of quality and accuracy
Collaborate with team members to balance workloads and support collective goals

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Senior Content Designer

Made Tech wants to positively impact the future of the country by using technolo...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

50000.00 - 60000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

assure the quality of content delivery within your service team and contribute to Made Tech’s content design standards
be accountable for the production of high quality, user-centred content
help delivery teams get a shared understanding of problems to solve and ideas to test
have good knowledge of how to make services accessible to everyone
audit services to identify accessibility issues with content
have thorough knowledge of the government Service Standard and how to meet it through content design best practice
demonstrate good habits for sharing and improving content
demonstrate experience in creating, iterating, managing and overseeing content across multiple channels
encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
build relationships with clients, earning their trust and understanding their needs

What we offer

30 days Holiday
Flexible Working Hours
Flexible Parental Leave
Remote Working
Paid counselling
financial and legal advice
flexible benefit platform
Smart Tech scheme
Cycle to work scheme
individual benefits allowance

Fulltime

Access Services Representative

Baylor Scott & White Health

Location:
United States , Wylie

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 04, 2026

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