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Access Services Representative

United States, Wylie · Job Posted May 04, 2026
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Job Description

The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.

Job Responsibility

  • Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing
  • Registers patients at multiple locations and works in different department areas
  • Interacts regularly with other areas and departments to provide information on patient delays and schedule changes
  • Verifies patient eligibility for insurance coverage and benefit levels for services
  • Calculates and collects patient dues according to financial policies
  • Establishes patient liability and advises on deposit requirements
  • Negotiates payment arrangements with the patient as needed
  • May be responsible for cashiering duties following established policies and procedures
  • Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs)
  • Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification
  • Appropriately escalates potential service issues to management when necessary

Requirements

  • H.S. Diploma/GED Equivalent
  • Less than 1 Year of Experience

What we offer

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

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