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Access Services Representative

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Baylor Scott & White Health

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Location:
United States , Plano

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities.

Job Responsibility:

  • Obtains current and accurate demographics and insurance information to register patient
  • Verifies insurance benefits
  • Negotiates and collects patient financial responsibilities
  • Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing
  • Registers patient at multiple locations and work multiple areas within the department
  • Identifies process improvement opportunities
  • Interacts on an ongoing basis with other areas and departments to provide appropriate information
  • Verifies patient eligibility for insurance coverage and appropriate benefit levels
  • Calculates and collects patient liability dues according to financial clearance policies
  • Determines patient liability and advises patient of deposit requirements
  • Negotiates payment arrangements with patient where necessary
  • May be responsible for performing cashiering responsibilities
  • Assists patients to nursing units by providing directions, personal escort and medical mobility assistance
  • Adheres to compliance with regard to order validations, cash policy requirements, government payor requirements and patient safety requirements
  • Appropriately escalates potential service issues to management

Requirements:

  • 1 year of healthcare or customer service experience preferred
  • Good listening, interpersonal and communication skills
  • Professional, pleasant and respectful telephone etiquette
  • Ability to maintain a professional demeanor in a highly stressful and emotional environment
  • Ability to effectively communicate with patients and family members during traumatic events
  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner
  • Excellent data entry, numeric, typing and computer navigational skills
  • Basic computer skills and Microsoft Office
  • H.S. Diploma/GED Equivalent
  • Less than 1 Year of Experience
What we offer:
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Parttime
Work Type:
On-site work
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