Access Services Representative 2 Job at Baylor Scott & White Health (Round Rock)

Access Services Representative 2

The Access Services Representative 2 obtains current and accurate demographics a...

Location

United States , Marble Falls

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

2 years of healthcare or customer service experience or education equivalency
H.S. Diploma/GED Equivalent
2 Years of Experience
Good listening, interpersonal and communication skills
Professional, pleasant and respectful telephone etiquette
Ability to maintain a professional demeanor in a highly stressful and emotional environment
High level of empathy with the ability to effectively communicate with patients and family members during traumatic events
Exceptional customer service skills
Ability to manage multiple, changing priorities in an effective and organized manner
Excellent data entry, numeric, typing and computer navigational skills

Job Responsibility

Obtains current and accurate demographics and insurance information to register patient
Verification of insurance benefits
Negotiates and collects patient financial responsibilities
Conducts and documents patient interviews for registration, insurance verification, precertification and billing
Understands patient flow processes
Identifies process improvement opportunities
Interacts with other areas and departments to provide information
Verifies patient eligibility for insurance coverage and benefit levels
Calculates and collects patient liability
Advises patient of deposit requirements

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Fulltime

Access Services Representative 2

The Access Services Representative 2 collects accurate demographics and insuranc...

Location

United States , College Station

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

H.S. Diploma/GED Equivalent
2 Years of Experience
2 years of healthcare or customer service experience or education equivalency required
good listening, interpersonal and communication skills
professional, pleasant and respectful telephone etiquette
maintain a professional demeanor in a stressful and emotional environment
high empathy and communicate well with patients and families
ability to manage multiple, changing priorities
excellent data entry, numeric, typing and computer navigational skills
basic computer skills and Microsoft Office

Job Responsibility

Collects accurate demographics and insurance information to register patients
verifies insurance benefits and collects patient financial responsibilities
cross-trains and works in all assigned areas
serves as a mentor or trainer for peers
conducts and documents patient interviews to obtain demographic and financial data
knows the patient flow processes in each area
identifies process improvement opportunities
interacts regularly with other areas and departments to provide information on patient delays and schedule changes
verifies patient eligibility for insurance coverage and benefit levels
calculates and collects patient liability due

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Parttime

Access Services Representative 2

The Access Services Representative 2 obtains current and accurate demographics a...

Location

United States , Round Rock

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

2 years of healthcare or customer service experience or education equivalency required
H.S. Diploma/GED Equivalent
2 Years of Experience
Good listening, interpersonal and communication skills
Professional, pleasant and respectful telephone etiquette
Ability to maintain a professional demeanor in a highly stressful and emotional environment
High level of empathy with the ability to effectively communicate with patients and family members during traumatic events
Exceptional customer service skills
Ability to manage multiple, changing priorities in an effective and organized manner
Excellent data entry, numeric, typing and computer navigational skills

Job Responsibility

Obtains current and accurate demographics and insurance information to register patient
Verification of insurance benefits
Negotiates and collects patient financial responsibilities
Conducts and documents patient interviews for registration, insurance verification, precertification and billing
Understands patient flow processes
Identifies process improvement opportunities
Interacts with other areas and departments to provide information
Verifies patient eligibility for insurance coverage and benefit levels
Calculates and collects patient liability
Advises patient of deposit requirements

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Parttime

Patient Access Representative PRN

The Patient Access Representative is responsible for the complete and accurate r...

Location

United States , Oklahoma City

Salary:

Not provided

United Surgical Partners International Inc (USPI)

Expiration Date

Until further notice

Requirements

High School graduate or equivalent required
2 years college preferred
Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred
Working knowledge of governmental regulations and other reimbursement criteria preferred
Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data
Excellent verbal and written communication as well as interpersonal skills required
Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner
Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives
Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress
Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator

Job Responsibility

Communicate with clinical departments or Scheduling Representative to obtain scheduled appointments and/or orders prior to the service date
Pre-register 98% of all scheduled patients a minimum of three (3) business days in advance of their arrival
Obtain, validate and accurately enter in the computer system, the patient’s demographic and insurance information while maintaining an acceptable accuracy rate (95% plus) as evidenced by routine quality review
Thoroughly review the MPI so that duplicate medical records numbers are avoided
Obtain signatures on all necessary forms and documents required by hospital and by law
Ensure MSP Questionnaire is completed for every Medicare registration
Work closely and cooperatively with the physician office staff, schedulers and other hospital departments to schedule and prepare required information before the patient’s arrival
Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account
Assist by contacting to the insurance company for pre-authorizations and pre-certifications as required prior to patient receiving service when asked by Director
Effectively communicate with physician office staff to resolve authorization issues and coordinate registrations as required

Patient Services Representative - Certified Medical Assistant

As our Patient Services Professional, you will be the welcoming voice and centra...

Location

United States , Lexington

Salary:

18.06 - 25.51 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

High School Graduate General Studies and Experience with computer systems, including web based applications, upon hire or High School GED General Studies and Experience with computer systems, including web based applications, upon hire and 1-3 years Minimum of two (2) years experience in a patient-focused healthcare environment OR high volume multichannel contact center, upon hire and Certificate Other Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (as determined by CHI Health), upon hire
Certified Medical Assistant AAMA, upon hire or Certified Clinical Medical Assistant, upon hire or Certified Medical Assistant AMCA, upon hire or Certified Medical Assistant NHA, upon hire or National Certified Medical Assistant NCCT, upon hire or Registered Medical Assistant, upon hire or National Registered/Certified Medical Assistant NAHP, upon hire or Registered Medical Assistant, upon hire or Registered Medical Assistant AMT, upon hire and Basic Life Support - CPR, upon hire

Job Responsibility

Communicates results, enters medication requests, documents in the Electronic Health Records within the scope of the MA role and per CHI Health and department protocols
Answers, screens, and processes a high volume of incoming calls in a professional manner
Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers
Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines
Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource
Update patients of the status of their referral or authorizations
Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions
Sends out accurate and complete communication to physicians or other healthcare providers

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Access Representative II Audiology

The Patient Access Representative serves as the first point of contact for all p...

Location

United States , Twinsburg

Salary:

16.40 - 25.66 USD / Hour

University Hospitals

Expiration Date

Until further notice

Requirements

High School Equivalent / GED (Required)
Associate’s Degree (Preferred)
2+ years Healthcare or customer service (Required)
Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)

Job Responsibility

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments
Assists patients with enrolling and utilizing MyChart
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
Assist with completion of various types of paperwork and forms
Effectively work EPIC workques, worklists and inbasket messages
Schedules referrals and follow-up visits

What we offer

comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings

Fulltime

Patient Access Representative

We are looking for a skilled and compassionate Patient Access Representative to ...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years’ experience in patient access, front desk, or administrative roles within healthcare
Proficiency in Epic systems, including patient registration and scheduling, is mandatory
Familiarity with high-volume healthcare settings and urban community health environments
Strong communication and customer service skills, with a focus on patient-centered care
Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
Knowledge of insurance plans, referrals, and healthcare workflows
Demonstrated ability to work collaboratively with diverse populations and cultural competence
Ability to commute to office locations

Job Responsibility

Welcome patients and visitors warmly, ensuring a positive and attentive first impression
Oversee front desk tasks such as patient check-ins, check-outs, and flow management
Schedule and confirm appointments, coordinating with multiple service lines
Verify insurance coverage, process referrals, and obtain necessary authorizations
Collect co-pays and guide patients through forms and procedural explanations
Serve as a communication bridge between patients, clinical staff, and care teams
Ensure all patient information is handled with strict confidentiality and compliance
Identify and address barriers to access or patient concerns, escalating issues as needed
Perform administrative tasks including scanning, recordkeeping, and document management

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Patient Access Representative

A critical part of total care. You’ll work directly with our members around the ...

Location

United States , Seattle

Salary:

23.99 - 37.13 USD / Hour

Kaiser Permanente

Expiration Date

Until further notice

Requirements

Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center environment OR a minimum of two (2) years of experience providing excellent customer service in a fast-paced environment
High School Diploma OR General Education Development (GED) required
Experience in electronic patient accounting, scheduling or customer information systems
Basic PC skills in MS Windows environment, 10-key and typing (35 WPM)
Customer service skills, the ability to effectively communicate with a diverse customer base, and strong organizational skills

Job Responsibility

Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage
Perform general patient account management duties, such as obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data
Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors
Function as liaison to Patient Financial Services and the Health Plan
Communicate with external government payors and employers, as necessary
Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services
May perform duties related to cash collection and depositing
Demonstrate strong customer service and communication skills
Adhere to HIPAA and patient confidentiality requirements
May act as the patients first point of contact with Kaiser Permanente

Parttime

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Access Services Representative 2

Job Description

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