Access Services Representative 2 Job at Baylor Scott & White Health (Marble Falls)

Access Services Representative 2

The Access Services Representative 2 obtains current and accurate demographics a...

Location

United States , Round Rock

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

2 years of healthcare or customer service experience or education equivalency required
H.S. Diploma/GED Equivalent
2 Years of Experience
Good listening, interpersonal and communication skills
Professional, pleasant and respectful telephone etiquette
Ability to maintain a professional demeanor in a highly stressful and emotional environment
High level of empathy with the ability to effectively communicate with patients and family members during traumatic events
Exceptional customer service skills
Ability to manage multiple, changing priorities in an effective and organized manner
Excellent data entry, numeric, typing and computer navigational skills

Job Responsibility

Obtains current and accurate demographics and insurance information to register patient
Verification of insurance benefits
Negotiates and collects patient financial responsibilities
Conducts and documents patient interviews for registration, insurance verification, precertification and billing
Understands patient flow processes
Identifies process improvement opportunities
Interacts with other areas and departments to provide information
Verifies patient eligibility for insurance coverage and benefit levels
Calculates and collects patient liability
Advises patient of deposit requirements

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Parttime

Access Services Representative 2

The Access Services Representative 2 collects accurate demographics and insuranc...

Location

United States , College Station

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

H.S. Diploma/GED Equivalent
2 Years of Experience
2 years of healthcare or customer service experience or education equivalency required
good listening, interpersonal and communication skills
professional, pleasant and respectful telephone etiquette
maintain a professional demeanor in a stressful and emotional environment
high empathy and communicate well with patients and families
ability to manage multiple, changing priorities
excellent data entry, numeric, typing and computer navigational skills
basic computer skills and Microsoft Office

Job Responsibility

Collects accurate demographics and insurance information to register patients
verifies insurance benefits and collects patient financial responsibilities
cross-trains and works in all assigned areas
serves as a mentor or trainer for peers
conducts and documents patient interviews to obtain demographic and financial data
knows the patient flow processes in each area
identifies process improvement opportunities
interacts regularly with other areas and departments to provide information on patient delays and schedule changes
verifies patient eligibility for insurance coverage and benefit levels
calculates and collects patient liability due

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Parttime

Lead patient access representative

The Lead Patient Access Representative performs efficient and orderly registrati...

Location

United States , Avondale

Salary:

Not provided

Phoenix Children's

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Two (2) years of experience in a professional/clinical setting OR healthcare with at least one (1) year in registration and/or equivalent experience
Electronic Medical Record (EMR) experience
Two (2) years of experience in customer service
Follow any payer or governmental requirements as required by the organization
Advanced knowledge of Patient Access/Admissions/Registration functions
Thorough knowledge of insurance, registration process, and third party payors
Strong multitasking and communication skills

Job Responsibility

Performs efficient and orderly registration of all patients
Acts as a primary liaison for patients receiving professional and hospital services
Serves in an area specific leadership role
Facilitates communication of operation policies and procedures to Patient Access Representatives
Understands the job expectations of Patient Access Representative and fills in for staff
Thoroughly understands the front end registration modules in Vision and AMPFM
Conducts training with staff on registration process, insurance verification, treatment authorization
Provides input regarding staff performance to the Supervisor of Admitting
Resolves problems with internal and external clients
Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management

Fulltime

Patient Access Representative II – Insurance Verification Representative

The Patient Access Representative II – Insurance Verification is responsible for...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Two (2) years of experience in a healthcare setting with a focus on insurance verification or patient access
Advanced knowledge of insurance plans, medical terminology, and healthcare billing practices
Strong communication and customer service skills with the ability to de-escalate complex situations
Proficiency in EHR systems, payer verification tools, and Microsoft Office Suite
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Attention to detail and accuracy in data entry and documentation
Demonstrated leadership and mentoring capabilities

Job Responsibility

Verify insurance eligibility and benefits for complex and high-priority cases using payer portals and electronic tools
Obtain and document prior authorizations, including peer-to-peer requests and escalations
Coordinate with clinical departments and physician offices to ensure accurate procedure and diagnosis coding
Provide mentorship and training to Patient Access Representative I staff
Assist in resolving escalated patient inquiries and insurance issues
Ensure accurate and complete patient registration and financial documentation
Collect co-pays, deductibles, and outstanding balances
establish and monitor payment plans
Maintain compliance with HIPAA, organizational policies, and payer regulations
Participate in quality improvement initiatives and workflow optimization projects

Fulltime

Patient Access Representative II – Insurance Verification Representative

The Patient Access Representative II – Insurance Verification is responsible for...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Two (2) years of experience in a healthcare setting with a focus on insurance verification or patient access
Advanced knowledge of insurance plans, medical terminology, and healthcare billing practices
Strong communication and customer service skills with the ability to de-escalate complex situations
Proficiency in EHR systems, payer verification tools, and Microsoft Office Suite
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Attention to detail and accuracy in data entry and documentation
Demonstrated leadership and mentoring capabilities

Job Responsibility

Verify insurance eligibility and benefits for complex and high-priority cases using payer portals and electronic tools
Obtain and document prior authorizations, including peer-to-peer requests and escalations
Coordinate with clinical departments and physician offices to ensure accurate procedure and diagnosis coding
Provide mentorship and training to Patient Access Representative I staff
Assist in resolving escalated patient inquiries and insurance issues
Ensure accurate and complete patient registration and financial documentation
Collect co-pays, deductibles, and outstanding balances
establish and monitor payment plans
Maintain compliance with HIPAA, organizational policies, and payer regulations
Participate in quality improvement initiatives and workflow optimization projects

Parttime

General Manager

The position includes, but is not limited to, the following essential job duties...

Location

United States of America , Baileyville

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions
Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions
Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc
A valid driver’s license and dependable transportation
Ability to have open availability
Ability to communicate (orally and in writing) in English
Ability to perform essential duties and physical functions described above
Ability to work in the conditions described below
Ability to operate a motor vehicle

Job Responsibility

Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s)
Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service
Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards
Maintains a professional and supportive image among subordinates and supervisor
Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees
Store Relationships: Develops positive and professional relationships with all suppliers
Promotes excellent service and resolve customer complaints in a timely, professional manner
Provides regular and predicable onsite attendance
Promotes and ensures a safe, positive public image within the neighboring community

Fulltime

Patient Access Representative

A critical part of total care. You’ll work directly with our members around the ...

Location

United States , Seattle

Salary:

23.99 - 37.13 USD / Hour

Kaiser Permanente

Expiration Date

Until further notice

Requirements

Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center environment OR a minimum of two (2) years of experience providing excellent customer service in a fast-paced environment
High School Diploma OR General Education Development (GED) required
Experience in electronic patient accounting, scheduling or customer information systems
Basic PC skills in MS Windows environment, 10-key and typing (35 WPM)
Customer service skills, the ability to effectively communicate with a diverse customer base, and strong organizational skills

Job Responsibility

Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage
Perform general patient account management duties, such as obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data
Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors
Function as liaison to Patient Financial Services and the Health Plan
Communicate with external government payors and employers, as necessary
Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services
May perform duties related to cash collection and depositing
Demonstrate strong customer service and communication skills
Adhere to HIPAA and patient confidentiality requirements
May act as the patients first point of contact with Kaiser Permanente

Parttime

Patient Access Representative

We are looking for a skilled and compassionate Patient Access Representative to ...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years’ experience in patient access, front desk, or administrative roles within healthcare
Proficiency in Epic systems, including patient registration and scheduling, is mandatory
Familiarity with high-volume healthcare settings and urban community health environments
Strong communication and customer service skills, with a focus on patient-centered care
Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
Knowledge of insurance plans, referrals, and healthcare workflows
Demonstrated ability to work collaboratively with diverse populations and cultural competence
Ability to commute to office locations

Job Responsibility

Welcome patients and visitors warmly, ensuring a positive and attentive first impression
Oversee front desk tasks such as patient check-ins, check-outs, and flow management
Schedule and confirm appointments, coordinating with multiple service lines
Verify insurance coverage, process referrals, and obtain necessary authorizations
Collect co-pays and guide patients through forms and procedural explanations
Serve as a communication bridge between patients, clinical staff, and care teams
Ensure all patient information is handled with strict confidentiality and compliance
Identify and address barriers to access or patient concerns, escalating issues as needed
Perform administrative tasks including scanning, recordkeeping, and document management

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Access Services Representative 2

Baylor Scott & White Health

Location:
United States , Marble Falls

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 12, 2026

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Additional Information:

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