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Access Services Coordinator

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ITV

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Location:
United Kingdom

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Category:
Media

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Contract Type:
Not provided

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Salary:

27000.00 - 30000.00 GBP / Year
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Job Description:

ITV Access Services provides subtitles for a wide variety of content for TV broadcast and for streaming platforms. We are looking for an Access Services Coordinator to join our Access Services Team. This role works to ensure that all subtitling and audio description for the client is delivered to meet or exceed target contracted levels. The team works from early morning to late evening, seven days a week, 365 days a year, so you will have to be comfortable with working evenings and weekends as part of a 37.5 hours a week rota pattern.

Job Responsibility:

  • The successful scheduling, allocation and delivery of access services jobs
  • Provides information and guidance to the Access Services production teams for subtitling and AD
  • Liaises with Scheduling and Operations teams to ensure successful scheduling and delivery of all Access Services jobs
  • Liaises with the Content Operations teams and the Compliance teams to understand media delivery timescales to support Access Services planning and allocations
  • Liaises with Production teams to gather materials for Access Services production
  • Liaises with Playout providers to ensure successful scheduling and delivery of all Access Services jobs
  • Helps to ensure that service levels are met or exceeded, and that reporting requirements are fulfilled
  • Escalates issues and problems in a timely manner
  • Supports the investigation and response to complaints or enquiries
  • Participates fully in a continuous process of performance improvement
  • Participates in the training of new ITV staff
  • Understands all relevant operational workflows, software and systems, including details of interfaces and handoffs with clients and other third parties
  • Contributes to the Health & Safety and regulatory compliance of the organisation by identifying and correcting or escalating any matters of concern appropriately
  • Ensures Business Continuity and Disaster Recovery Plans are well understood
  • Any other duties that may be required by management from time to time

Requirements:

  • Demonstrable experience in a service delivery role is essential
  • Excellent writing, presentation and interpersonal skills are essential
  • Must have excellent attention to detail and have excellent planning and organisational ability
  • Must be able to communicate effectively internally and externally
  • Must demonstrate good levels of emotional intelligence, collaboration and professionalism
  • Must have a strong commitment to diversity and fairness in the team
  • Must be proactive in tackling difficult issues and in identifying opportunities for improvement

Nice to have:

  • Knowledge and understanding of the UK Access Services industry is desirable
  • Knowledge and understanding of the global TV and Media industry is desirable
What we offer:
  • Flexible working with a range of options
  • Generous holiday allowance, plus you can buy more
  • Annual bonus opportunity
  • Competitive pension contribution
  • Save as you earn - with an opportunity to buy ITV shares
  • Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 09, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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