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Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner
Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient
Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed
Cancels and reschedules appointments as needed
Takes requests for refills, labs and test results, if required
Assists with patient message call backs and prescription refill questions
Organizes, expedites and follows-up on any paperwork related to patient care
Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned
Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests
Requirements:
High School Diploma or GED required
Associates degree in healthcare related field preferred
Medical, secretarial, and/or customer service experience required
1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred
Experience as CMA/RMA, MOA or in a call center environment preferred
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs