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Access & Outreach Specialist

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Advocate Health Care

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Location:
United States , Charlotte

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Contract Type:
Not provided

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Salary:

19.80 - 29.70 USD / Hour

Job Responsibility:

  • Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner
  • Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient
  • Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed
  • Cancels and reschedules appointments as needed
  • Takes requests for refills, labs and test results, if required
  • Assists with patient message call backs and prescription refill questions
  • Organizes, expedites and follows-up on any paperwork related to patient care
  • Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned
  • Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests

Requirements:

  • High School Diploma or GED required
  • Associates degree in healthcare related field preferred
  • Medical, secretarial, and/or customer service experience required
  • 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred
  • Experience as CMA/RMA, MOA or in a call center environment preferred
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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