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Robert Half Logo Robert Half · Customer Service

Access Ops Agent

United States, Newark · Job Posted May 16, 2026
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Job Description

We are looking for an Access Ops Agent to support patient registration and appointment coordination for a healthcare team in Newark, California. This Long-term Contract position plays a key role in helping patients, providers, and clinic staff stay connected through accurate scheduling, clear communication, and timely follow-up. The ideal candidate brings strong customer service skills, comfort working with medical information, and the ability to manage a high volume of calls and documentation with accuracy and professionalism.

Job Responsibility

  • Manage appointment scheduling for new and returning patients, including updates, changes, and maintenance of provider calendars
  • Serve as a primary point of contact for patients by handling inbound calls, answering questions, and directing inquiries to the appropriate clinic or department
  • Communicate clinic procedures and service information clearly so patients understand next steps and available resources
  • Record detailed and accurate notes in the medical record and ensure messages are routed promptly to the correct care team members
  • Recognize urgent concerns or service issues and escalate them quickly according to established protocols
  • Partner with care teams, patients, and external facilities to gather documentation and information needed to support care delivery
  • Verify, collect, and update insurance details and other registration information while maintaining compliance with organizational standards
  • Follow departmental guidelines, quality expectations, and reference materials to provide accurate information and a high standard of customer support

Requirements

  • High school diploma or equivalent
  • Ability to type at least 40 words per minute with strong data entry accuracy
  • Previous experience in customer service, patient access, call center support, or a related healthcare operations environment
  • Working knowledge of medical terminology and the ability to apply it appropriately in patient interactions and documentation
  • Strong verbal and written communication skills, including proper grammar and the ability to tailor communication to different audiences
  • Ability to stay calm under pressure, manage competing priorities, and resolve inquiries with professionalism and sound judgment
  • Proficiency with databases, scheduling systems, and electronic medical record platforms such as Epic or similar tools

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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