Access Care Rep Job at American Nursing Care (Northridge)

Patient Access Rep

We are looking for a Patient Access Rep to support front-end registration and ad...

Location

United States , Pleasanton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Previous customer service experience required
experience in patient registration, admissions, or healthcare support is helpful
Bilingual communication skills in English and Spanish are preferred
Ability to communicate clearly in writing and verbally with patients, families, and staff at all levels
Working knowledge of computer applications and the ability to learn department-specific systems quickly
Familiarity with medical terminology and common coverage types such as Medicare, Medi-Cal, Workers' Compensation, managed care, and related health programs is preferred
Strong organizational skills with the ability to manage paperwork, follow procedures, and meet productivity standards
Availability to work a rotating 8-hour shift schedule for a permanent, 40-hour workweek

Job Responsibility

Complete patient intake, admission, and registration activities with a high level of accuracy and professionalism
Verify insurance benefits, financial resources, and demographic details to support proper billing and compliance documentation
Accept and record point-of-service payments securely while maintaining accurate transaction records
Respond to routine patient questions and resolve straightforward service concerns in a timely and respectful manner
Refer complicated registration issues or escalated cases to senior team members when additional support is needed
Prepare, review, and obtain required forms and supporting documents needed for admission, billing, and regulatory requirements
Maintain daily productivity expectations and key performance measures established by department leadership
Use internal computer systems and standard office technology to update patient accounts, document interactions, and complete assigned tasks across patient access operations

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Patient Access Rep

We are looking for a Patient Access Rep to support front-end patient registratio...

Location

United States , Livermore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Entry-level background accepted, including recent training program graduates or candidates with customer service experience outside healthcare
Ability to communicate clearly and professionally in both verbal and written formats
Bilingual skills in English and Spanish are preferred
Working knowledge of computer systems and software used for registration, documentation, and related administrative tasks
Familiarity with medical terminology and healthcare coverage programs, including Medicare, Medi-Cal, workers’ compensation, managed care, and children’s health plans
Ability to work effectively with patients, colleagues, and staff at different levels within the organization

Job Responsibility

Complete patient intake, admission, and registration tasks accurately while ensuring required information is properly documented
Verify insurance details and available financial resources to support billing and patient service processes
Collect point-of-service payments securely and maintain precise records for all transactions
Respond to routine patient questions and concerns with professionalism, addressing straightforward service issues when they arise
Prepare and obtain necessary forms and supporting documentation needed for billing, regulatory, and compliance purposes
Refer complicated registration matters or escalated issues to senior team members when additional expertise is required
Maintain expected productivity levels and performance metrics while following departmental priorities and daily workflows
Support a variety of patient access functions across the department based on operational needs and assigned coverage areas

Patient Access Rep

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

One (1) year of progressively responsible and directly related work experience
HS Diploma/GED required
Ability to work well with individuals at all levels of the organization
Knowledge of computer systems and software used in functional area
Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.)

Job Responsibility

Complete patient registration and admission tasks with accuracy, ensuring records and supporting documents are properly entered and maintained
Collect point-of-service payments securely and document transactions in accordance with billing and compliance expectations
Review available insurance information and other financial resources to help support appropriate coverage and payment processing
Respond to routine patient questions and concerns with professionalism, resolving straightforward issues and escalating complex matters when needed
Prepare and obtain required forms and documentation to support admission, billing, and regulatory requirements
Develop working knowledge of common insurance plans, coverage guidelines, and patient access procedures used in daily operations
Track individual productivity goals and key performance measures while following departmental priorities and service standards
Support patient access operations across assigned functional areas as business needs require during rotating shifts

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Patient Access Rep

We are looking for a Patient Access Rep to support patient registration and fron...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Experience in customer service or administrative support
healthcare registration experience is helpful but not required
Ability to communicate clearly and professionally in both verbal and written formats
Bilingual skills in English and Spanish are preferred
Working knowledge of basic computer systems and office software used for registration and documentation tasks
Familiarity with medical terminology and common coverage programs such as Medicare, Medi-Cal, Workers' Compensation, managed care, and related health plans is preferred
Ability to work effectively with patients, colleagues, and staff across different levels of the organization

Job Responsibility

Complete patient intake, admission, and registration activities with a high level of accuracy and professionalism
Collect point-of-service payments, record transactions correctly, and safeguard funds in accordance with established procedures
Review insurance details and available financial resources to help support coverage verification and billing readiness
Respond to routine patient questions and concerns, providing courteous service and basic issue resolution when appropriate
Prepare and gather required forms and supporting documents to meet billing, regulatory, and compliance needs
Route complex registration issues or non-routine escalations to senior team members for further review and resolution
Maintain expected productivity levels and performance targets set by department leadership on a weekly basis
Support a variety of Patient Access operational tasks based on departmental priorities and daily workflow needs

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Patient Access Rep

We are looking for a Patient Access Rep to support front-end patient registratio...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Language: Bilingual preferred English and Spanish
Ability to speak and write effectively at a level appropriate for the job
Ability to work well with individuals at all levels of the organization
Knowledge of computer systems and software used in functional area
Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care, HMO, PPO, POS, etc., Children's Health Programs, CCS, GHPP, Healthy Families, etc.

Job Responsibility

Complete patient intake, admission, and registration activities with attention to accuracy, timeliness, and privacy standards
Assures secure handling and accurate recording of payments collected at the point-of-service delivery
Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures
Able to handle routine/simple patient escalations and perform service recovery
Escalates any advanced or complex registrations to a more experienced team member
Greets patients and begins the registration process. Maintains professional communication with various PAS staff medical center staff physicians guests and patients regarding the admitting/registration services rendered
Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Pat Access Rep I

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin ...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Requires 1 year of experience in customer service
Exhibits guiding behaviors that reflect Children’s values and support our mission and vision
Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously
Ability to work independently or as a team
Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times
Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues
Proficient data entry skills with accuracy and speed
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served

Job Responsibility

Welcomes and initiates contact with patient families to obtain necessary registration and insurance information
Registers patients by following established department guidelines
Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors

Parttime

Pat Access Rep I

Location

United States , Mequon

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Requires 1 year of experience in customer service
Exhibits guiding behaviors that reflect Children’s values and support our mission and vision
Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously
Ability to work independently or as a team
Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times
Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues
Proficient data entry skills with accuracy and speed
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served

Job Responsibility

Welcomes and initiates contact with patient families to obtain necessary registration and insurance information
Registers patients by following established department guidelines
Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors

Fulltime

Scheduling Access Rep

Location

United States , West Allis

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
less than 1 year related work experience in a healthcare setting Preferred
Related work experience within a contact/call center setting Preferred
Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred
Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff
Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner
Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff
Ability to work independently with limited in-person oversight while meeting quality metrics and identified measures
Requires the ability to sit for extended period of time while performing duties
May be required to stand for extended periods of time and may be required to lift up to 25 pounds

Job Responsibility

Provides exceptional patient experience by assisting patients, parents, providers and other staff, providing access services following scheduling modules and Patient Experience Promise
Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review
Support registration of patients and/or legal guardians with a MyChart account and access
Secures appropriate release of information authorization
maintains HIPPA compliance
Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed
Maintains proficiency with EPIC and other applications or competencies as required
Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business

Parttime

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