Access and Growth CX Senior Program Manager Job at Uber (Sao Paulo)

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

Head of Digital Marketing

The Head of Digital Marketing owns the digital growth engine for Goldfish Swim S...

Location

United States

Salary:

Not provided

Goldfish Swim School

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, Communications, or related field
advanced degree preferred
8+ years of experience in digital, performance, or growth marketing leadership roles
Proven experience leading digital teams and managing agency partners, preferably within a franchise or multi-location environment
Strong background in marketing analytics, data interpretation, and performance measurement
Hands-on experience with CRM, marketing automation, paid media platforms, analytics tools, and website optimization
Experience improving UX/UI, SEO strategy, and digital conversion performance
Demonstrated ability to evaluate initiatives based on cost, performance, scalability, and impact
Deep interest in digital innovation, AI applications, and emerging marketing technologies
Proficiency in Google Workspace

Job Responsibility

Lead the digital marketing strategy across paid media, website, SEO, CRM, and lifecycle channels to drive qualified lead generation and enrollment growth
Define the role of each digital channel across the customer journey, ensuring cohesive execution from awareness through conversion and retention
Partner with Marketing Leadership to align digital investment strategy to business goals and franchise growth objectives
Lead and develop the internal digital marketing team, providing clear priorities, accountability, and direction
Foster a high-performance team culture grounded in data, testing, and continuous improvement
Ensure the team has the tools, processes, and clarity needed to execute effectively and consistently
Serve as the senior owner of external digital agency relationships
Set clear expectations for performance, optimization cadence, service quality, and innovation
Review and approve agency recommendations, ensuring initiatives are measurable, cost-effective, and aligned with brand and franchisee needs
Hold partners accountable to benchmarks, timelines, and results

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Flexible work from home options available
Paid training, certifications and ongoing support
Flexible Schedules
Convenient schedules

Fulltime

New

Recruiter I - Talent Acquisition

The Recruiter I is responsible for recruiting, screening and interviewing applic...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor's Degree preferred
Ability to manage a full desk and requisition load
High Degree of organization and ability to prioritize task
Ability to maintain confidentiality regarding sensitive information
1-year experience in high-volume recruiting preferred
Previous HR experience preferred

Job Responsibility

Maintains good rapport and communication with all hiring supervisors
Ensures that an adequate pool of qualified applicants is available for position openings
Coordinates all hiring activities
Administers Targeted Selection
Serves as Administrator of HR Logix
Maintains and develops good relationships with community and schools
Reports on recruitment activities on a weekly basis
Assists the other Recruitment Team members
Serves as a back-up to the general orientation facilitator
Performs all duties in a manner that protects confidentiality

Fulltime

New

Porter supervisor commissary kitchen

The Lead General Utility Worker is responsible for overseeing the maintenance an...

Location

United States , Corona

Salary:

25.00 USD / Hour

Aramark UK

Expiration Date

Until further notice

Requirements

Demonstrated expertise in a similar role
Ability to exercise considerable judgment based on previous experience to solve problems
Ability to work independently and as part of a team
May act as an informal resource for those with less experience
Required to gain an extensive knowledge of the proper use and cleaning techniques for kitchen equipment including but not limited to steamers, ovens, mixers, grills, and dishwashing equipment
Demonstrates thorough understanding of basic sanitation procedures

Job Responsibility

Trains and guides utility staff on job duties and proper safety and sanitation procedures
Ensures guest satisfaction by maintaining all dishes, pots, pans, silverware, glasses, equipment, and kitchen utensils are cleaned and sanitized
Maintains and cleans a dishwashing station, three compartment sink, storerooms, refrigerators, and related areas
Ensures equipment is clean and in working condition
reports any issues to management
Performs other light maintenance and custodial tasks
Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc
Adheres to Aramark safety policies and procedures including proper food safety and sanitation

What we offer

Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage

Fulltime

New

Logistics Trainer

Are you passionate about developing people, supporting them to be the best versi...

Location

United Kingdom , Dover

Salary:

39684.17 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Qualified to a Level 3 qualification or equivalent in learning and development or coaching and mentoring
Experienced in working with staff at all levels and working in a team-based office environment in a customer-facing role
Proven experience of designing and delivering high quality learning and development solutions, both digitally and on a face-to-face basis
Extensive knowledge and application of company-wide procedures and associated guidance
IT literate in Microsoft Office packages and able to compile, analyse, and interpret relevant data
Ability to work unsupervised and as part of a wide and dispersed team
Ability to use initiative and organise their work so that key tasks can be completed fully and on time
Ability to work to fluid targets and deadlines
Proven verbal, written communication, and presentation skills
High attention to detail and confident to challenge discrepancies where necessary in the right manner and on a timely basis

Job Responsibility

Lead on allocated training projects, in collaboration with key colleagues, through the design lifecycle from scoping, research and analysis, through to design, development, and implementation
Design and deliver the Driver Certificate of Professional Competence (DCPC) Training, warehouse training and any other training where required
Establish partnerships with stakeholders, subject matter experts, and learners to gain insight, identify needs and design learner-centric solutions so that any learning is delivered in the most timely and effective manner
Use learning design tools and templates to ensure consistency and timely progress
Develop materials that are creative, engaging, relevant, appropriate to course topic and delivery method
Gather feedback and review both new and existing training programs, determine the need for improvement and work to implement change
Support depot assessors and mentors to ensure individual learners are progressing sufficiently and any learning requirements are met
Act as a company ambassador externally and attends relevant meetings and public events when required
Commit to continuous personal and professional development and reflective practice and encourage others to do the same

What we offer

Company Pension contributions
Share incentive plan (SIP)
Annual pay review
Company sick pay
Long Service Bonus Payments
Free inhouse job specific learning and development
Opportunity for career relevant apprenticeships
Free onsite parking
Free eye tests up to £25
Free tea/coffee/milk

Fulltime

New

Controller

Direct all accounting functions including billing, A/P, A/R, payroll, bank recon...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting or equivalent
7+ years accounting experience
5+ years in a law firm or professional services environment
QuickBooks proficiency — review and oversight level
Tabs3 or equivalent law firm billing software
Time entry management and fee reporting experience
Trust account and IOLTA experience
Payroll review and sign-off experience
PST availability

Job Responsibility

Direct all accounting functions including billing, A/P, A/R, payroll, bank reconciliations, financial reporting, case cost management, and expense management
Prepare monthly and year-end financial statements
manage year-end close process
Coordinate external audit materials and interact with third-party CPAs on accounting issues and journal entries
Manage outgoing ACH and wire transfers with meticulous attention to fraud prevention
Oversee trust account activities and ensure regulatory compliance
Design and maintain financial controls, policies, and risk management practices
Manage case reporting and T&E reporting with firm leadership and co-counsel
Oversee Tabs3 time management system including billing and user administration
Draft accounting policies and implement process improvements

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Patient Financial Representative Senior

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
Post HS education preferred
3-5 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Responds to all types of account inquiries through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

New

Custodial Supervisor

The Custodial Supervisor will assist management in maintaining or improving clea...

Location

United States , Syracuse

Salary:

18.00 - 23.00 USD / Hour

Aramark UK

Expiration Date

Until further notice

Requirements

Prior supervisory experience required
Must be physically able to lift, lower, push and pull objects up to 50 lb. unassisted
Ability to stand, climb, bend, stoop and crouch for extended periods of time
Must be able to initiate and maintain good customer and co-worker relationships in a team environment
Demonstrates good written and verbal skills and can follow oral or written instructions and directions
Bi-lingual preferred (English and Spanish)
Demonstrates strong customer service, interpersonal skills and attention to detail

Job Responsibility

Conduct daily and frequent inspections for quality and safety and implement corrective action
Understand all employee work assignments and schedule for adequate coverage
Conduct training and retraining as needed and follow recommended training process
Enforce department policies, follow up on daily assignments, and conduct counseling or disciplinary action
Maintain effective interpersonal relationships with associates, peers, customers and managers
Supervise special projects and on-call or new employees
Audit building keys, pagers, and payroll daily
Ensure all projects, maintenance, or cleaning challenges are communicated effectively for resolution
Control supply inventories and distribute equipment as needed
Observe equipment performance and report needed repairs/replacements

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Access and Growth CX Senior Program Manager

Uber

Location:
Brazil; Mexico , Sao Paulo ▼
Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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