Access and Growth CX Senior Program Manager Job at Uber (Sao Paulo)

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

New

Head of Digital Marketing

The Head of Digital Marketing owns the digital growth engine for Goldfish Swim S...

Location

United States

Salary:

Not provided

Goldfish Swim School

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, Communications, or related field
advanced degree preferred
8+ years of experience in digital, performance, or growth marketing leadership roles
Proven experience leading digital teams and managing agency partners, preferably within a franchise or multi-location environment
Strong background in marketing analytics, data interpretation, and performance measurement
Hands-on experience with CRM, marketing automation, paid media platforms, analytics tools, and website optimization
Experience improving UX/UI, SEO strategy, and digital conversion performance
Demonstrated ability to evaluate initiatives based on cost, performance, scalability, and impact
Deep interest in digital innovation, AI applications, and emerging marketing technologies
Proficiency in Google Workspace

Job Responsibility

Lead the digital marketing strategy across paid media, website, SEO, CRM, and lifecycle channels to drive qualified lead generation and enrollment growth
Define the role of each digital channel across the customer journey, ensuring cohesive execution from awareness through conversion and retention
Partner with Marketing Leadership to align digital investment strategy to business goals and franchise growth objectives
Lead and develop the internal digital marketing team, providing clear priorities, accountability, and direction
Foster a high-performance team culture grounded in data, testing, and continuous improvement
Ensure the team has the tools, processes, and clarity needed to execute effectively and consistently
Serve as the senior owner of external digital agency relationships
Set clear expectations for performance, optimization cadence, service quality, and innovation
Review and approve agency recommendations, ensuring initiatives are measurable, cost-effective, and aligned with brand and franchisee needs
Hold partners accountable to benchmarks, timelines, and results

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Flexible work from home options available
Paid training, certifications and ongoing support
Flexible Schedules
Convenient schedules

Fulltime

New

Customer Success Manager

The Customer Success Manager (Enterprise) is responsible for building effective ...

Location

Germany , Berlin

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s Degree or equivalent work experience and education preferred
Experience managing accounts with complex IT systems
Experience managing accounts with 1000+ employees
Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
Prior experience as a Customer Success Manager

Job Responsibility

Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations
Maintain a high level of professionalism in the handling and managing of enterprise accounts
Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term

What we offer

We offer company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
and certification completion bonuses

Fulltime

New

Engineering Manager - Structures

Location

United States , Atlanta

Salary:

Not provided

Hermeus

Expiration Date

Until further notice

Requirements

Bachelors degree in Aerospace Engineering, Mechanical Engineering, or a related field
6 or more years of experience in structural engineering, with at least 3 years in a leadership or management role
extensive experience in the aerospace or defense industry
legally authorized to work for any employer in the United States
will not require employment visa sponsorship
must be a U.S. person as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing

Fulltime

New

Inside Sales Representative

We’re looking for a driven, curious, and growth‑minded Inside Sales Representati...

Location

Czech Republic , Prague

Salary:

Not provided

Klaxoon

Expiration Date

Until further notice

Requirements

Fluency in English (and French)
1-2+ years of successful sales experience (Tech/SaaS Preferred)
grit, curiosity, coachability, strong communication, and a proactive, growth‑oriented mindset
experience handling the full sales cycle from qualification to close
experience handling customer relationships and using those relationships to expand business
experience with solution selling
outbound sales calling experience
experiencing filtering through a large number of inbound leads/trials, and promptly following up on those leads
ability to conduct end-user demonstrations over video conferencing/zoom

Job Responsibility

Proactively do calling to all assigned existing customers and new prospective clients (hunting) and generating pipeline and incremental business on both
Deep understanding customer/prospect needs and spot opportunities to expand Wrike within existing accounts
Research trends, competitors, and workflows to tailor outreach and add real value
Find new contacts and decision‑makers inside accounts through smart networking and research
Personalize outreach across email, phone, and LinkedIn to show how Wrike solves their challenges
Qualify opportunities, connect interested prospects with the right Account/ Executive Manager and other functions within the business
Leverage outbounding and AI tools (ie: Lusha, Sales Navigator, SalesLoft, Regie) to create a strategic list of potential prospects to target outreach
Assess the suitability of potential opportunities within accounts by understanding their needs, budget, and decision-making processes to ensure alignment with our solutions
Proactively build knowledge of the product, new feature releases, changes in market trends and competitors landscape to improve engagement
Partner with sales teams, including other ISRs, Senior Sales Executives, and Marketing, to refine and perfect account-specific messaging, aligning with business workflows needs and solution selling

What we offer

5 Weeks of paid vacation
Sick Leave Compensation
5 Paid Uncertified Sick Days
2 weeks fully paid w/ medical certificate, additional 4 weeks paid at 80% salary rate
Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Meal Vouchers (CZK 220 per working day)
Annual Prague Travel Card (Lítačka)
Hybrid Working Model
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus

Fulltime

New

CMake Engineer

Location

United States , Clifton Park, New York; Minneapolis, MN

Salary:

Not provided

Kitware

Expiration Date

Until further notice

Requirements

Proficiency in C++
Experience with CMake build tool and CMake language
Must be a US Person (citizen, permanent resident, asylee, or refugee)
Willing to work in Kitware's Clifton Park, NY office

Fulltime

New

Senior QA Engineer

Location

Mexico

Salary:

Not provided

Jeeves

Expiration Date

Until further notice

Requirements

Do you speak fluent English? What other languages (if any)?
Do you have at least 4+ years of professional experience in QA engineering?

Fulltime

New

Flight Test Technician

Location

United States , Atlanta

Salary:

Not provided

Hermeus

Expiration Date

Until further notice

Requirements

Valid A&P License
2+ years of experience in aviation maintenance with fixed-wing aircraft within the past six (6) years

Fulltime

Access and Growth CX Senior Program Manager

Uber

Location:
Brazil; Mexico , Sao Paulo ▼
Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Access and Growth CX Senior Program Manager