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Accelerate is a youth development program in either hospitality management or professional cookery spanning 3 years. The Orientation year allows candidates to obtain realism of career choice and suitability for the industry before committing to the 3-year program. Trainees work in different departments to gain practical insight into hotel operations.
Job Responsibility:
Work in all different departments of the hotel
Follow all company policies and procedures
Ensure uniform and personal appearances are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Listen and respond appropriately to concerns of other employees
Comply with quality assurance expectations and standards
Read and visually verify information in various formats