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Academy Player Care Officer

United Kingdom, Sunderland · Job Posted May 16, 2026
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Job Description

Support the delivery of a comprehensive Life Skills and Wellbeing Programme for all Academy players, helping them grow into self-sufficient and independent individuals both in everyday life and in managing the demands of being a footballer. Promote the importance of developing broader identities beyond football while building and maintaining effective, professional relationships with players and parents through relevant training, life skills sessions, and wellbeing guidance. Support the Head of Academy Player Care in safeguarding all Academy players and assist players in developing their personal development plans. Work collaboratively with the Multi-Disciplinary Team to ensure every player’s mental and emotional wellbeing is supported, while also assisting with player inductions and transitions. Provide ongoing support to players leaving the Club by helping with next steps and maintaining regular contact following their departure. Maintain accurate Player Care recording systems to be shared with key internal stakeholders and contribute to the planning and delivery of tours, trips, and tournaments, leading on all Player Care and wellbeing matters before, during, and after travel. Support Player Voice and Parent Voice forums by engaging a wide range of internal and external stakeholders to ensure all voices within the Academy are heard and that appropriate actions are followed up. Attend Multi-Disciplinary Team meetings when required to support players across all disciplines and assist the Head of Player Care with the management of the Host Families Provision, including home visits, assessments, workshops, and recruitment. Ensure the Player Care department maintains matchday visibility when required and contribute to nine-week reviews by keeping Kitman Labs and all relevant player progress records fully up to date.

Job Responsibility

  • Support delivery of a comprehensive Life Skills and Wellbeing Programme for all Academy players
  • promote importance of developing broader identities beyond football
  • build and maintain effective, professional relationships with players and parents
  • support Head of Academy Player Care in safeguarding
  • assist players in developing personal development plans
  • work collaboratively with Multi-Disciplinary Team to support mental and emotional wellbeing
  • assist with player inductions and transitions
  • provide ongoing support to players leaving the Club
  • maintain accurate Player Care recording systems
  • contribute to planning and delivery of tours, trips, and tournaments
  • support Player Voice and Parent Voice forums
  • attend Multi-Disciplinary Team meetings
  • assist with management of Host Families Provision
  • ensure Player Care department maintain matchday visibility
  • contribute to nine-week reviews

Requirements

  • Experience working within an elite sporting environment and as part of a multi-disciplinary team
  • relevant degree or equivalent qualification
  • experience in supporting young people and their families
  • excellent communication and interpersonal skills
  • proficiency in administrative tasks, particularly with the Microsoft Suite
  • empathetic, approachable, and supportive
  • ability to work both independently and collaboratively
  • proactive, solution-focused mindset
  • commitment to promoting diversity, equality, and inclusion
  • Enhanced DBS from Sunderland AFC
  • Full, Valid UK Driving licence

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