Academy Manager

• Oversee the overall delivery of the EZRA Academy proposition within the Center of Excellence (CoE) Team
• Maintain and update systems and reports with metrics from EZRA Academy activities
• Produce reports and presentations for client updates for client EZRA Academy cohorts including regular updates to the CoE
• Oversee certificates tracking and administering for all EZRA Academy activities including open enrollment programs, internal cohorts, and CCEU
• Oversee ICF verification process of coach logs and certificate issuance for internal EZRA coach verification requests
• Coordinate TTT for internal faculty
• Proactively manage faculty and create a strong sense of community within the faculty
• Produce and distribute flyers for EZRA Academy
• Communicate regularly with the sales team on upcoming EZRA Academy activities and events
• Maintain and update quality metrics for all programs, escalating quickly if issues are found
• Review and recommend technology needs and consistently reviewing systems for efficiencies and improvements
• Oversee freelance or contract project managers serving across the proposition
• Support CoE as necessary
• Manage freelance or contract PMs as necessary
• Ability to excel with client-facing meetings. Relentless pursuit of customer excellence

• 3-5 years of relevant experience
• Ability to think strategically and ensure campaigns support the EZRA’s employee engagement and transformation programme goals and objectives
• Passion for customer service
• Takes initiative and makes things happen
• An ability to build successful relationships at all levels
• Comfortable holding people accountable and saying no when appropriate
• Developed project management skills and ability to set up and improve processes
• Clear and positive communicator
• Attention to detail
• Excellent time management and organizational skills
• Proactive self-starter, plans and manages workload of self, able to work under pressure
• Excellent IT skills
• Ability to use initiative, find solutions and work issues through to completion
• Actively seeks to understand the wider LHH/EZRA business

Previous experience working with freelancers

• Your Own World-class coach to help you grow personally and professionally
• Coaching for Friends and family because coaching is a gift worth passing on
• Work From Anywhere with two weeks a year to work wherever inspires you most
• Charity Days to support the causes close to your heart - because doing good feels good
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset
• Regional benefits flex to fit your location and lifestyle
• A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too