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Academy Manager

https://www.lhh.com/ Logo

LHH

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Location:
Canada, Toronto

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Category:
Education

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The EZRA Academy Manager is responsible for ensuring the successful operation and completion of EZRA Academy projects and events. The ideal candidate will ensure coaches, participants, and internal teams have a seamless experience from the initial registration through delivery while innovating how EZRA Academy is executed.

Job Responsibility:

  • Oversee the end-to-end delivery of EZRA Academy programs including open enrollment, internal cohorts and faculty-led sessions
  • manage reporting, systems updates and quality metrics for all Academy activities ensuring timely escalation of issues and continuous process improvement
  • produce and present client-facing materials such as reports, presentations and promotional flyers to support program engagement and updates
  • coordinate ICF verification processes, coach log tracking, certificate issuance and internal Train-the-Trainer sessions
  • build and maintain a strong faculty community proactively managing relationships and coordinating freelance or contract project managers as needed
  • collaborate closely with Sales and the CoE team to align on program updates, upcoming events and client needs.

Requirements:

  • 3–5 years of relevant experience with strong project management
  • organizational and time management skills
  • strategic thinker with the ability to align campaigns to broader employee engagement and transformation goals
  • confident relationship-builder across all levels
  • ability to hold others accountable and influence outcomes when needed
  • proactive self-starter who takes initiative
  • solves problems independently and follows through to completion
  • communicates effectively with clarity and respect fostering collaboration and a positive, solutions-focused approach in team and stakeholder interactions
  • technically proficient with strong IT skills and a desire to understand the broader LHH/EZRA business landscape
  • previous experience working with freelancers is strongly preferred.
What we offer:
  • Your own world-class coach to help you grow personally and professionally
  • coaching for friends and family because coaching is a gift worth passing on
  • charity days to support causes close to your heart
  • learning budget to fuel your curiosity
  • weekly wellbeing hour
  • regional benefits - health insurance, registered retirement savings plan, health and fitness reimbursement plan, supplementary health plan
  • a welcoming place to do your best work - comfortable, collaborative and inclusive, and dog-friendly.

Additional Information:

Job Posted:
October 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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