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We are looking for an experienced group travel professional to join our Academic Fieldtrips team. This is a dual role, supporting academic group travel during the peak academic season (September–April) and venue find and group accommodation activity outside of peak periods. During peak season, the role focuses on managing educational field trip enquiries for students and academics, coordinating complex group bookings that may include flights, rail, accommodation, coaches and tours. Outside of peak periods, you will support our Venue Find team, booking events, conferences and group accommodation for a wide range of clients.
Job Responsibility
Manage and deliver academic field trip enquiries during peak academic periods
Coordinate large, multi-component group bookings from enquiry through to delivery
Support venue find activity, including conferences, events and group accommodation
Work closely with Sales and Account Management to grow academic business and strengthen client relationships
Build and maintain strong relationships with academic and venue suppliers
Negotiate rates, terms and contracts to deliver commercially sound solutions
Deliver proposals within agreed SLAs and quality standards
Contribute to improving processes, ways of working and operational efficiency
Achieve individual KPIs and performance targets
Requirements
Experience working in group travel, field trips, or complex group bookings
Strong logistical coordination and organisational skills
Commercial hotel, contracting and negotiation experience
Understanding of the academic sector and how academic travel operates
Knowledge of booking financials and commercial practices
GDS and rail knowledge (desirable but not essential)
Experience using venue booking systems
Strong customer service and communication skills
Ability to work professionally in a fast-paced, deadline-driven environment
Confident, solutions-focused approach to problem solving