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About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission: Educate. Inspire. Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. Reporting to the Director of Advising Services, the Professional Advisor will provide comprehensive advising and support to an assigned group of students including all majors, will utilize the college's student information platforms to support student retention and success initiatives, and will serve as a generalist advisor to all students during peak enrollment periods. The Academic Advisor will promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students, employees, and local community, in which every individual feels respected and valued. The following competencies are required to be effective in this position: critical thinking, relationship building, assessment and problem-solving skills.
Job Responsibility:
Advise students regarding their academic plan, course selection / sequencing, major selection, and transition issues
provide information regarding degree requirements and transfer requirements
monitor academic progress of students
assist students in registering, adding, or withdrawing from courses in accordance with their academic plan
Develop, initiate and monitor outreach campaigns for assigned groups of students
follow-up on alerts raised and provide timely support to students
Utilize EAB Navigate, Banner, Degree Works, Online Services, and other systems as identified by the Director to identify, track, and report on students’ course and degree progression, and to support them in meeting key enrollment and success milestones
Connect students to support services, such as Tutoring, Financial Aid, Veteran’s Services, Child Watch, Adult Learner Success Center, Career Services, TRIO, El Centro, ALANA, SAMP, OSDDS, and Thrive
Partner with Academic Program Coordinators, Department Chairs, and faculty to remain current on all academic programs of study, including program outcomes, course sequencing, career opportunities, and athletic eligibility
Assist students with goal setting, self-assessment, time management skills, planning and decision making, as related to their educational goals and performance
Document and assess the performance of assigned cohort using appointment summaries and reporting tools
maintain confidential record-keeping for the data collection on student outcomes
Participate in Accepted Students Days, Registration Express, and other activities / events as directed
Participate in advising-specific professional organizations and professional development offered and/or supported by the college
Other duties, as identified.
Requirements:
Master’s degree in education, counseling, psychology, or a closely related field
Three (3) years of experience and/or training in college admissions, academic advising, career development, program/project management
or an equivalent combination of education, training, and experience
Knowledge and understanding of the challenges facing community college students
Experience presenting information to individuals or small groups
Ability to deliver excellent customer service to a diverse body of students, faculty, and staff.