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Academic Advising Specialist

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Robert Half

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Location:
United States , Minneapolis

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for an Academic Advising specialist to support adult learners as they move through their education programs and work toward meaningful academic progress. This contract opportunity is based in Minneapolis, Minnesota, and focuses on providing consistent coaching, outreach, and practical guidance that helps participants stay engaged and successful. The ideal candidate brings a student-centered approach, strong communication skills, and the ability to build trusted relationships with employees, employer partners, and educational institutions.

Job Responsibility:

  • Guide participants from program entry through ongoing enrollment by coordinating closely with advising partners to create a seamless learner experience
  • Maintain frequent outreach through phone, email, CRM platforms, and other communication channels to keep employees informed, supported, and engaged throughout their studies
  • Coach learners on goal setting, study practices, and scheduling strategies that strengthen academic performance and encourage long-term success
  • Identify academic barriers early, recommend appropriate support options, and connect individuals with services such as tutoring or institution-based assistance
  • Review progress data, evaluate performance trends, and deliver constructive feedback to help learners address gaps and maintain momentum
  • Track important academic deadlines, milestones, and action items while sending proactive reminders to help employees remain aligned with their education plans
  • Lead recurring check-ins and progress discussions to measure outcomes, recognize accomplishments, and adjust support strategies when needed
  • Create and facilitate educational sessions and practical resources focused on study skills, time management, and overall academic success
  • Build and maintain strong working relationships with employees, employer stakeholders, and school partners to promote a positive and collaborative support environment

Requirements:

  • Candidates must be located within the MST or PST time zones
  • Bachelor's degree from an accredited institution required
  • a master's degree is preferred
  • At least 2 years of experience in academic advising, academic coaching, higher education support, or a closely related field
  • Demonstrated success supporting adult learners or other non-traditional student populations is preferred
  • Strong verbal and written communication skills in English, with the ability to conduct clear business conversations and prepare documentation
  • Ability to use computers and business systems effectively, including CRM tools and common office software
  • experience with platforms such as Epic or time-tracking systems is a plus
  • Proven ability to build rapport, apply active listening, and provide encouraging, individualized guidance to learners with varied needs
  • Comfortable tracking learner progress, interpreting performance information, and using data to improve support strategies
  • Ability to travel up to 10% and meet the physical and scheduling demands of an office-based role, including occasional extended hours based on business needs

Nice to have:

  • experience with platforms such as Epic or time-tracking systems is a plus
  • a master's degree is preferred
  • Demonstrated success supporting adult learners or other non-traditional student populations is preferred
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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