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UltaHost is seeking a detail-oriented and decisive Abuse Compliance Specialist to help us handle abuse reports, DMCA notices, and security complaints. You will serve as a core member of our Risk & Compliance team, ensuring that our hosting environment remains safe, legal, and trustworthy. Your role will involve identifying, reviewing, and responding to all types of abuse-related incidents involving customer servers or hosted content. This position is ideal for someone with strong knowledge of internet abuse vectors (spam, phishing, malware, copyright violations), good judgment, and solid understanding of legal and regulatory hosting requirements.
Job Responsibility:
Review, investigate, and respond to abuse reports including phishing, spam, malware, port scanning, DDoS, and illegal content
Process and respond to DMCA takedown requests and law enforcement inquiries in accordance with company policy and timelines
Coordinate with system administrators and security teams to mitigate abusive behavior or compromise
Document abuse patterns and escalate recurring or serious violations to management
Communicate clearly and professionally with customers regarding abuse investigations
Monitor blacklists and coordinate with IP reputation teams to maintain network trust
Ensure actions are logged and responses are compliant with legal and regulatory standards
Assist in drafting and updating abuse handling workflows and response templates
Requirements:
4+ years of experience in abuse handling, hosting support, or cybersecurity operations
Familiarity with abuse types in hosting environments (VPS, dedicated, shared hosting)
Strong knowledge of spam, phishing, botnet activity, DDoS indicators, and port scans
Understanding of DMCA process and data privacy regulations (GDPR, CCPA)
Comfortable using abuse management tools, email headers, WHOIS, IP logs, etc.
Excellent written English communication and documentation skills
Ability to work independently, handle pressure, and maintain objectivity in sensitive cases
Nice to have:
Experience with abuse automation tools like AbuseHQ, Abuse.io, or WHMCS-integrated systems
Basic Linux command-line and networking knowledge
Familiarity with ticketing platforms and internal case management systems
Background in security operations, trust & safety, or compliance law
What we offer:
Competitive salary and performance-based bonuses
Fully remote
Growth path into senior compliance or security roles
Work in a fast-paced environment with global exposure
Be part of a mission to build one of the most trusted hosting platforms in the world