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UltaHost Logo UltaHost · IT - Administration

Abuse Compliance Specialist

· Job Posted February 24, 2026
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Job Description

UltaHost is seeking a detail-oriented and decisive Abuse Compliance Specialist to help us handle abuse reports, DMCA notices, and security complaints. You will serve as a core member of our Risk & Compliance team, ensuring that our hosting environment remains safe, legal, and trustworthy. Your role will involve identifying, reviewing, and responding to all types of abuse-related incidents involving customer servers or hosted content. This position is ideal for someone with strong knowledge of internet abuse vectors (spam, phishing, malware, copyright violations), good judgment, and solid understanding of legal and regulatory hosting requirements.

Job Responsibility

  • Review, investigate, and respond to abuse reports including phishing, spam, malware, port scanning, DDoS, and illegal content
  • Process and respond to DMCA takedown requests and law enforcement inquiries in accordance with company policy and timelines
  • Coordinate with system administrators and security teams to mitigate abusive behavior or compromise
  • Document abuse patterns and escalate recurring or serious violations to management
  • Communicate clearly and professionally with customers regarding abuse investigations
  • Monitor blacklists and coordinate with IP reputation teams to maintain network trust
  • Ensure actions are logged and responses are compliant with legal and regulatory standards
  • Assist in drafting and updating abuse handling workflows and response templates

Requirements

  • 4+ years of experience in abuse handling, hosting support, or cybersecurity operations
  • Familiarity with abuse types in hosting environments (VPS, dedicated, shared hosting)
  • Strong knowledge of spam, phishing, botnet activity, DDoS indicators, and port scans
  • Understanding of DMCA process and data privacy regulations (GDPR, CCPA)
  • Comfortable using abuse management tools, email headers, WHOIS, IP logs, etc.
  • Excellent written English communication and documentation skills
  • Ability to work independently, handle pressure, and maintain objectivity in sensitive cases

Nice to have

  • Experience with abuse automation tools like AbuseHQ, Abuse.io, or WHMCS-integrated systems
  • Basic Linux command-line and networking knowledge
  • Familiarity with ticketing platforms and internal case management systems
  • Background in security operations, trust & safety, or compliance law

What we offer

  • Competitive salary and performance-based bonuses
  • Fully remote
  • Growth path into senior compliance or security roles
  • Work in a fast-paced environment with global exposure
  • Be part of a mission to build one of the most trusted hosting platforms in the world
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