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Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
Job Responsibility:
Manages bar/lounge daily shift operations and supervision of staff
Promotes the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls
Ensures guest and employee satisfaction while maintaining the operating budget
Enforces all legal obligations professionally and consistently
Determines training needed to accomplish goals, then implements plan
Strengthens the food and beverage/culinary team by assisting in other outlets when needed
Implements agreed upon beverage policy and procedures
Manages in compliance with all local, state and Federal beverage and liquor laws
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory
Monitors adherence to all liquor control policies and procedures
Attends pre- and post-convention meetings as needed
Comprehends budgets, operating statements and payroll progress reports
Participates in the management of department's controllable expenses
Manages to achieve or exceed budgeted goals
Ensures compliance with all Bar/Lounge policies, standards and procedures
Maintains food handling and sanitation standards
Manages inventories according to budget and business levels
Assists with developing menus and promotions
Trains staff on liquor control policies and procedures
Supervises staffing levels
Ensures employees understand expectations and parameters
Communicates critical information to the Bar/Lounge staff regarding each event
Provides excellent customer service
Interacts with guests to obtain feedback
Responds effectively to guest problems and complaints
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction during all departmental meetings
Provides feedback to individuals to improve service performance
Reviews comment cards and guest satisfaction results with employees
Supports a departmental orientation program for employees
Participates in the development and implementation of corrective action plans.
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area.