AAC Program Supervisor Job at Archway Community Services (Abbotsford)

Job Description

Provide Leadership and Oversight of the Day-to-Day Operations of the Abbotsford Addictions Centre. Oversees the day-to-day operations and development of the Abbotsford Addictions Centre. Provides supervision (including but not limited to clinical supervision), leadership, and team support to staff in the planning, coordination, and administration of the program prevention and treatment services for clients affected by alcohol and drugs. Ensures that services to clients meet agency standards. All activities are carried out according to agency policy, best practices, and BCGEU standards. Advocates for services for clients based on identified gaps.

Job Responsibility

Provide support, leadership, direction, and supervision to staff using a variety of techniques including coaching, training, skill development, discipline, and attendance management
Evaluate the performance of staff and providing feedback
Manage and follow the hiring process for all new hires
Conduct regularly scheduled meetings with staff to provide ongoing support and problem resolution
Provide leadership in the planning, coordination, and administration of the program prevention and treatment services for clients affected by alcohol and drugs
Ensure that appropriate systems are in place to support and maintain the programs
Respond in the first step of staff or client complaints or grievances
Ensure that program and client files are maintained according to clinical and agency standards, especially regarding client input and confidentiality
Monitor the effectiveness and efficiency of program services and providing timely reports to the agency, funders, and community
Ensure ethical services are provided
Implement risk mitigation strategies for clients, staff, and the agency
Advocate for services to fill identified gaps in program delivery
Manage the program budget
supervise expenditures within existing budget allowances and makes budget recommendations to the Director
Monitor Income and Financial Statements and General Ledgers on an ongoing basis ensuring program performance is consistent with budgeted expectations, taking corrective actions where necessary
Write grants and funding proposals for local, provincial, and federal government, as well as for various programs that fall under the role's larger scope

Requirements

Master's degree in counselling or in a related field or a Bachelor's degree with significant supervisory experience
Registration with a clinical counselling professional association if the incumbent has a Master's degree in counselling
Minimum 2 years experience supervising staff
Counselling experience, with at least two years in addiction counselling and trauma work
A valid BC driver's license and a satisfactory driver's abstract
Knowledge of licensing standards and how to apply and implement standards
Well-developed solution-based thinking, critical thinking, and problem-solving skills
Good time and general management and administrative skills
Ability to work with a variety of people in different organizations and different roles
hearing others' perspectives and allowing others to have a voice
Supervisory skills including hiring, training, performance management, and coaching
Case management, conflict resolution, and mediation skills
Knowledge of budgeting, budget management
Strong relationship and team-building skills
Well-developed facilitation skills and ability to present information in appropriate ways to different audiences
Ability to function independently and work under pressure while managing multiple concurrent projects and deadlines, including effectively managing emergency situations
Moderate level of physical health and fitness to be able to effectively perform the duties of the position
The ability to work some evenings if required
The ability to supervise a unionized team
A satisfactory Criminal Records Check is a condition of employment
Must be legally entitled to work in Canada

Nice to have

Health promotion education background is an asset
Experience in clinical supervision is an asset
Supervision in a union environment is an asset
Experience in health promotion is an asset
Strong counselling skills and familiarity with a variety of techniques an asset

What we offer

Three weeks' pro-rated vacation
Three pro-rated wellness days per year
Pro-rated sick leave days per year
Opportunity to exchange a statutory holiday for a cultural day celebration
A great benefits plan including extended health and dental
Employee and Family Assistance Program
Access to online wellness resources including newsletters, physical health videos and wellness events
Free use of Archway's wellness equipment
Great in-house training opportunities
Free professional development opportunities
Participation in Archway's Community of Practice
Rewarding work in a positive and supportive environment
Work/Life balance

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AAC Program Supervisor

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