A1A Service Advocate, CVS Health

CVS Health

Location:
United States, Phoenix, AZ

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Advocate on behalf of our members
Own their healthcare journey
Handle every interaction with the utmost care, consideration, and passion for the members we serve
Ask the unasked questions
Listen for trigger words that may prompt nurse involvement
Locate providers
Set appointments for our members
Work in multiple system simultaneously to resolve member concerns

Requirements:

6 plus months in customer service role
High School Diploma or G.E.D required
Strong written & verbal communication skills
Ability to multi-task, prioritize and effectively adapt to a fast-paced changing environment
Demonstrated organizational and communication skills
Intermediate typing skills – 50 WPM strongly desired
Ability to seamlessly, multi-task while using multiple systems, to efficiently provide service to members
Deep problem-solving skills with demonstrated ownership of issue resolution
Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
Highly perceptive individual with strong self-awareness and empathy in interacting with various audiences
Demonstrated propensity for responsiveness and a sense of urgency when helping members
Demonstrated ability to uphold Aetna’s values of caring, inspiration, integrity, and excellence in each member interaction and in building team cohesiveness
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
Ability to work effectively in a team environment
Ability to learn and retain in a complex environment
1 year of call center experience in a fast-paced environment
Previous Healthcare Experience

Nice to have:

Strong written & verbal communication skills
Ability to multi-task, prioritize and effectively adapt to a fast-paced changing environment
Demonstrated organizational and communication skills
Intermediate typing skills – 50 WPM strongly desired
Ability to seamlessly, multi-task while using multiple systems, to efficiently provide service to members
Deep problem-solving skills with demonstrated ownership of issue resolution
Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
Highly perceptive individual with strong self-awareness and empathy in interacting with various audiences
Demonstrated propensity for responsiveness and a sense of urgency when helping members
Demonstrated ability to uphold Aetna’s values of caring, inspiration, integrity, and excellence in each member interaction and in building team cohesiveness
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
Ability to work effectively in a team environment
Ability to learn and retain in a complex environment
1 year of call center experience in a fast-paced environment
Previous Healthcare Experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 16, 2025

Expiration:
September 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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A1A Service Advocate