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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Advocate on behalf of our members
Own their healthcare journey
Engage members through personalized, premium, and frequent touchpoints to deliver a simple, powerful, and proactive member experience
Address all members’ needs – from benefits and network services to clinical and emotional support
Ask the unasked questions
Listen for trigger words that may prompt nurse involvement
Locate providers
Set appointments for our members
Work in multiple system simultaneously to resolve member concerns
Requirements:
6 plus months in customer service role
Must be within 50 miles as the training is onsite at our A1A location: New Albany, Ohio.
High School Diploma or G.E.D required.
Nice to have:
Strong written & verbal communication skills
Ability to multi-task, prioritize and effectively adapt to a fast-paced changing environment
Demonstrated organizational and communication skills
Ability to seamlessly, multi-task while using multiple systems, to efficiently provide service to members
Deep problem-solving skills with demonstrated ownership of issue resolution
Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
Highly perceptive individual with strong self-awareness and empathy in interacting with various audiences
Demonstrated propensity for responsiveness and a sense of urgency when helping members
Demonstrated ability to uphold Aetna’s values of caring, inspiration, integrity, and excellence in each member interaction and in building team cohesiveness
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
Ability to work effectively in a team environment
Ability to learn and retain in a complex environment
1 year of call center experience in a fast-paced environment
Previous Healthcare Experience
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching