A/V Support Technician

• Provide both on-site and remote technical assistance for commercial audiovisual systems at customer locations
• Inspect, maintain, and repair installed AV equipment to support reliable day-to-day operation
• Identify root causes of system problems involving control platforms, DSP components, conferencing tools, and other integrated technologies, then implement effective solutions
• Communicate directly with end users and client contacts to address issues clearly, professionally, and with a strong customer-service mindset
• Complete service documentation that captures work performed, technical findings, and recommended next steps
• Support customers covered by ongoing service agreements and recurring maintenance programs
• Follow established field safety practices and take part in regular safety discussions and compliance activities
• Assist with troubleshooting related AV infrastructure components, including cabling and conferencing systems, as needed

• 3–5+ years of experience in commercial AV service, support, installation, or field engineering roles
• Demonstrated experience working with platforms and technologies such as Crestron, Extron, Biamp, and Q-SYS
• Strong diagnostic skills with the ability to resolve technical issues across integrated audiovisual environments
• Comfortable working directly with customers and explaining technical information in a clear, detail-oriented manner
• Hands-on familiarity with audiovisual systems, audio conferencing solutions, and cable assemblies
• A valid driver’s license and a clean driving record are required

Industry certifications related to AV technologies are preferred, including credentials from organizations or manufacturers such as Crestron, Extron, Q-SYS, or Biamp

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan