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Rockbot is looking for a Channel Account Manager to own and expand relationships with our A/V partners. You’ll be the connective force between Sales, Product, Support, Finance, and Customer Success - ensuring every partner has the tools, insight, and alignment they need to scale with Rockbot. This role will oversee the strategic engagement with Rockbot’s GTM partners. This will include executing on partner programs and organizing channel data and logistics with technology systems.
Job Responsibility:
Serve as a key contact in all matters related to partner concerns and needs
Build and strengthen partner relationships to achieve long-term success and consistent business growth
Maintain accurate records, keeping track of account plans, contract dates, renewals, leads, and existing projects
Develop a thorough understanding of Rockbot products and services to enable our partners to upsell and cross-sell to their customers
Onboard new partners and train their teams on the best ways to position Rockbot services into their customer deals
Requirements:
Experience with A/V Partner Account Management and business development, specifically when a partner is involved with the sales and implementation processes
Strong problem-solving skills to come up with solutions
Familiarity with Retail Media Networks and in-location advertising, including how media, content, and hardware come together to drive measurable outcomes for brand and venue partners
Hands-on Partner Management / Ecosystem experience — building, enabling, and growing A/V or technology partners as a core go-to-market motion (not just as a side channel)
Excellent verbal and written communication skills
Time management and prioritization skills to handle multiple projects/partners at once
Strong organizational skills and attention to detail
Strong understanding of Salesforce, Google Suite and B2B Media solutions
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