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Robert Half Logo Robert Half · Finance

A/R Recovery Representative I (Tier II)

United States, Rochester · Job Posted January 09, 2026
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Job Description

In this long-term contract role, you will play a vital part in ensuring the accurate and timely resolution of outstanding invoices while delivering exceptional customer service to both internal and external stakeholders. This position requires a proactive approach to mitigating financial risks and addressing billing disputes with attention to detail.

Job Responsibility

  • Resolve past-due invoices promptly and accurately to minimize financial risks
  • Provide excellent customer service to both internal and external clients, ensuring effective communication and dispute resolution
  • Educate clients, partners, and internal teams on resolution processes and billing procedures
  • Utilize available systems and resources to address disputes and recover owed revenue
  • Maintain compliance with established departmental policies and procedures
  • Participate in ongoing training to continually enhance skills and knowledge
  • Develop and maintain a working knowledge of company products and services, including payroll, human resources, and acquired portfolios
  • Balance service delivery with effective collection strategies to protect company interests
  • Collaborate with external partners and departments to streamline recovery processes
  • Apply strong organizational skills to manage workload and meet resolution deadlines

Requirements

  • High school diploma and at least 4 years of experience in customer service, finance, accounting, or payroll
  • Strong organizational skills and the ability to make effective decisions
  • Proficiency in Microsoft Word, Excel, and Access
  • Demonstrated ability to resolve disputes and recover revenue
  • Knowledge of billing functions and compliance procedures
  • Familiarity with payroll, human resources administration, and financial processes
  • Excellent communication skills for interacting with clients and partners
  • Experience in mitigating risks and ensuring adherence to company policies

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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