A/R Recovery Representative I (Tier II) Job at Robert Half (Rochester)

Job Description

In this long-term contract role, you will play a vital part in ensuring the accurate and timely resolution of outstanding invoices while delivering exceptional customer service to both internal and external stakeholders. This position requires a proactive approach to mitigating financial risks and addressing billing disputes with attention to detail.

Job Responsibility

Resolve past-due invoices promptly and accurately to minimize financial risks
Provide excellent customer service to both internal and external clients, ensuring effective communication and dispute resolution
Educate clients, partners, and internal teams on resolution processes and billing procedures
Utilize available systems and resources to address disputes and recover owed revenue
Maintain compliance with established departmental policies and procedures
Participate in ongoing training to continually enhance skills and knowledge
Develop and maintain a working knowledge of company products and services, including payroll, human resources, and acquired portfolios
Balance service delivery with effective collection strategies to protect company interests
Collaborate with external partners and departments to streamline recovery processes
Apply strong organizational skills to manage workload and meet resolution deadlines

Requirements

High school diploma and at least 4 years of experience in customer service, finance, accounting, or payroll
Strong organizational skills and the ability to make effective decisions
Proficiency in Microsoft Word, Excel, and Access
Demonstrated ability to resolve disputes and recover revenue
Knowledge of billing functions and compliance procedures
Familiarity with payroll, human resources administration, and financial processes
Excellent communication skills for interacting with clients and partners
Experience in mitigating risks and ensuring adherence to company policies

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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A/R Recovery Representative I (Tier II)

Job Description

Job Responsibility

Requirements

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