911 Telecommunicator

• Answer 9-1-1, emergency and non-emergency calls
• Monitor multiple computer screens while gathering, prioritizing, and documenting caller information
• Provide callers with pre-arrival instructions
• Dispatch emergency medical (EMS) services
• Operate Computer Aided Dispatch (CAD), two-way radio, and other communications equipment
• Receive, prioritize, and handle multiple simultaneous emergency and administrative phone calls
• Process requests for emergency and non-emergency ambulance service
• Identify the nature of the problem through questioning
• Summarize critical information for first responders in CAD
• Access and operate computer databases and search websites
• Provide administrative support to the corporate office
• Receive and transmit information by radio and telephone
• Receive requests from public safety agencies and relay information

• High school graduation or equivalent
• Two years of work or volunteer experience with public contact via telephone, computer use and data entry (college degree can substitute)
• Ability to speak and understand English for effective communication
• Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment
• Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion
• Ability to accurately keyboard at 30 wpm with 80 percent accuracy
• Ability to work all shifts including holidays, weekends and mandatory overtime
• Ability to pass a criminal background check, drug screening, nicotine screening, physical, and entry level competency exam prior to training

• Work experience in a customer service or public relations environment
• Ability to speak a foreign language
• An outgoing, positive personality and professional work ethic
• The desire and willingness to be part of a team

Paid training and certifications provided