911 Dispatch Lead Job at Summit County, CO (Frisco)

Job Description

Serves as a professional 911 Dispatcher and on-shift leader for Summit County. Works directly with the public, law enforcement, fire and EMS departments, and numerous other public safety agencies by providing a communications link for both emergent and non-emergent responses to incidents. Provides training, leadership, mentorship, and expertise to dispatch staff, dispatch center leadership, and partner agencies. Dispatch Leads provide on-shift leadership, coaching, floor supervision in the absence of a supervisor, and support for trainees and staff during day-to-day and high-priority operational situations.

Job Responsibility

Answers incoming radio, telephone, and computer-generated calls of both an emergent and non-emergent nature
ascertains the nature of each situation and appropriately dispatches all necessary personnel and equipment according to jurisdiction and specific standard operating procedures
May be required to take over complex calls or situations
Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and other records, documenting agency response and location of personnel and equipment
Operates a terminal requesting and reacting to interagency data on a crime information network
Obtains criminal histories, driver histories, enters and maintains warrants, etc., and maintains strict confidentiality of all information relating to it
Recognized expert on departmental policies and procedures and coaches others on their application to ensure consistency in operations
Demonstrates proficiency with all required equipment
Performs basic troubleshooting and provides guidance to others on appropriate equipment use and care
Performs Emergency Medical Dispatch (EMD) functions
relays information to callers to provide immediate medical assistance to patients or victims
Demonstrates the ability to function independently, problem solve, identify appropriate resources, and provide coaching to others regarding operational issues
Participates in and/or leads ongoing projects within the dispatch center
Performs Quality Assurance (QA) / Quality Improvement (QI) functions as assigned
Assists with on-call coverage and administration of the on-call process
Coordinates ride-along and sit-along programs, including scheduling, administration, and troubleshooting
Serves as a mentor to dispatch staff and assists with coordination of the Mentor Program
Provides on-shift leadership and coaching to dispatch personnel and floor supervision in the absence of a Communications Supervisor or senior leader
Performs related duties as assigned

Requirements

High school graduate or equivalent
Able to pass a criminal background investigation
Maintenance of all Dispatch II training and certifications
Fully proficient as a Communications Training Officer (CTO) and regularly trains new employees
Complete EMD-Q Certification
Complete APCO Disaster Operations course and at least 24 hours of additional APCO or NENA training from approved course lists
At least two (2) full years of Dispatch I experience within Summit County or equivalent experience from another agency
Demonstrated knowledge of Cyber Security principles and practices
Able to work 40 hours per week of varied shifts, including holidays, weekends, rotating shifts, mandatory overtime, and standby coverage during critical staffing situations
All positions are subject to a pre-employment criminal background check and require proof of citizenship or authorization for employment in the U.S.

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911 Dispatch Lead

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