911 Dispatch Lead

Serves as a professional 911 Dispatcher and on-shift leader for Summit County. Works directly with the public, law enforcement, fire and EMS departments, and numerous other public safety agencies by providing a communications link for both emergent and non-emergent responses to incidents. Provides training, leadership, mentorship, and expertise to dispatch staff, dispatch center leadership, and partner agencies. Dispatch Leads provide on-shift leadership, coaching, floor supervision in the absence of a supervisor, and support for trainees and staff during day-to-day and high-priority operational situations.