911 Communications Dispatcher

• Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance
• Process requests for emergency and non-emergency ambulance service
• Identify, through appropriate and timely questioning of the caller, the nature of the problem
• Summarize the critical information for public safety first responders in the computer aided dispatch system
• Access and operate computer databases and search websites as necessary
• Receive and transmit information effectively by radio and telephone
• Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information
• Contact outside public service agencies as requested and relay information as required

• High School Diploma or equivalent
• EMT certified preferred
• Work or volunteer experience with public contact via telephone, computer use and data entry
• Ability to speak and understand English for effective communication with callers
• Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment
• Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion
• Ability to refer common patient care issues to supervisory authority
• Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services
• Ability to maintain files
• Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers
• Ability to effectively listen with communication equipment
• Ability to communicate respectfully and effectively
• Ability to participate in effective teamwork by being self motivated, accepting of assignments and by completing assignments within agreed upon deadlines
• Ability to identify problems and collect, summarize and relay information
• Ability to summarize key individual characteristics and enter the information into the database, (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff
• Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change
• Ability to remain calm in stressful situations and assist other staff to appropriately handle stressful situations
• Must pass a criminal background check and drug screening test prior to the start of training

• Ability to speak a foreign language
• An outgoing, positive personality and professional work ethic
• The desire and willingness to be part of a team
• Work experience preferably in a customer service or public relations environment

Pafford EMS will provide all necessary training for entry level applicants