3rd Line Technical Support Job at PLANET RECRUITMENT SERVICES LTD (Princes Risborough)

IT Support Technician

IT Service Desk role providing 1st/2nd line support to UK suppliers. Temporary t...

Location

United Kingdom , Basingstoke

Salary:

13.00 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Job Responsibility

Providing 1st/2nd line support to UK suppliers
Providing support via Remote Technologies, Telephone and Email
Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers
Logging calls accurately in call logging system
Taking ownership, troubleshooting and escalating calls
Working independently on weekly assigned tasks
Meeting deadlines of new projects assigned to Service Desk
Liaising with 2nd line and 3rd party support teams

What we offer

Full training provided
Friendly environment
Onsite Parking
Eye care vouchers and money towards glasses for VDU purposes
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave

Fulltime

IT Service Desk Operator

The IT Service Desk Operator is an integral part of the IT Services team and is ...

Location

United Kingdom , Norwich

Salary:

28031.00 - 32080.00 GBP / Year

Norwich University of the Arts

Expiration Date

January 11, 2026

Requirements

Technical knowledge, skills and ability to respond to and fix a wide range of typical IT problems
Ability to communicate and offer reassurance to the end user
Experience to know when to escalate problems to 2nd and 3rd line technicians
Excellent and accurate record keeping
Knowledge and experience of service desk applications
Ability to move computer hardware around various city centre buildings and prepare hardware for secure disposal

Job Responsibility

Provide first class support to all academic and professional services colleagues
Work closely with Service Desk Administrator and IT Technicians
Ensure all Service Desk tickets are fully completed
Keep asset information up to date as changes occur
Help enhance service desk application functionality and improve user experience
Develop best-in-class IT service
Guide members of the University community through technical problems

Fulltime

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

3rd Line IT Support

The 3rd Line IT Support role is a critical position within the IT department, se...

Location

United Kingdom , North West

Salary:

Not provided

MJ QUINN INTEGRATED SERVICES LTD

Expiration Date

January 31, 2026

Requirements

Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues
Recent Microsoft Certifications essential
A full UK Driving Licence
Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders
Ability to provide varying levels of documentation (e.g., Project Estimation, Network Schematics, Quotations for Approvals)
Ability to work effectively in a team environment and collaborate with colleagues across departments
Flexibility to adapt to changing technologies and a dynamic work environment
A minimum of 5 years of experience in IT support, with at least 2 years in a 3rd line support role
A strong understanding of business processes and how they can be supported and improved by technology

Job Responsibility

Technical Support, providing expert-level support for complex technical issues, ensuring timely and effective resolution fully documented in the ITSM Solution
Handling escalated incidents from 1st and 2nd line support, performing thorough diagnostics and root cause analysis
Processing Post Incident Reviews where Users report that issues have not been resolved to a satisfactory level and the escalated Incident has then been resolved
System Maintenance: Oversee the maintenance and optimization of IT systems and infrastructural ensuring peak performance and reliability
Network Management: Manage and troubleshoot network infrastructure, including servers, switches, routers, and firewalls
Security: Implement and maintain robust security measures to protect IT systems and data from threats and vulnerabilities
Documentation
creating and maintaining detailed documentation of system configurations, processes, procedures and Knowledgebase Articles
Provide guidance and training to junior support staff, adopting a culture of continuous learning and improvement
Responsible for IT projects, including system upgrades, migrations, and deployments

What we offer

Free car parking
2 x death in service benefit
healthcare plan
cycle scheme & company contribution pension scheme
enhanced maternity and paternity

Fulltime

Network Systems Analyst

Rowan is looking for a Network Systems Analyst that will serve as the main point...

Location

United States , New York

Salary:

65000.00 - 75000.00 USD / Year

Rowan

Expiration Date

Until further notice

Requirements

2-4 years experience providing remote support to field users
1-3 years experience working with store point-of-sales systems and related hardware
Proficiency with operating systems (Windows, macOS) and common software applications
Basic networking knowledge (IP addressing, DNS, DHCP), VOIP, and wireless network setup
Strong understanding of Google Workspace
Experience in remote support
Knowledge of computer hardware and peripherals
Proficiency with operating systems and networking
Knowledge of cybersecurity best practices and data protection regulations
Excellent communication and customer service skills

Job Responsibility

First-Line Support: Act as the initial point of contact for all IT-related inquiries via various communication channels (phone, email, ticketing system), providing timely and friendly responses to resolve issues within SLA or escalate them to 3rd party vendors when necessary
Networking Support: Support end-to-end internet and phone service installations across multiple locations, ensuring timely activation
Technical Troubleshooting: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, mobile devices, and other IT equipment, ensuring minimal downtime and disruptions for end-users
Software Support: Assist users with software installations, updates, configurations, and troubleshoot issues related to operating systems, productivity applications, and custom software
Password Management: Handle password reset requests and user account management to maintain security and access controls
Communication and Confidentiality: Provide excellent customer service skills in a fast-paced environment. Talk end-users through their difficulties and turn the situation into a positive experience
Documentation: Create and maintain detailed documentation for common issues, troubleshooting steps, and solutions, aiding in the knowledge base for both the team and end-users
User Training: Conduct small-group or one-on-one training sessions to help users become proficient IT systems
Remote Support: Provide on-call remote assistance to off-site employees, ensuring their technical needs are met promptly and efficiently
IT Policies and Compliance: Ensure users adhere to firm IT policies and procedures, assisting in enforcing security protocols and compliance requirements

Fulltime

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

New

IT Senior Service Desk Analyst

BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Anal...

Location

United Kingdom , Liverpool

Salary:

Not provided

BDO UK LLP

Expiration Date

Until further notice

Requirements

Extensive customer service experience, both remote and face-to-face
Proven experience with incident management systems (e.g., ServiceNow)
Minimum 3 years’ experience in 1st and 2nd line IT support
Excellent communication skills, both written and verbal
Strong task ownership and prioritisation skills
Advanced knowledge of hardware, software, peripherals, Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Citrix, MS Teams

Job Responsibility

Customer-Centred Support: Deliver exceptional customer service both remotely and on-site, adhering to BDO Quality and service level agreements
Site Visits / On-Site Support: Provide face-to-face assistance and technical support at client sites as required
Project Support: Assist in IT projects, providing technical expertise and ensuring successful implementation and integration
Out of Hours Handovers: Manage handovers for out-of-hours support, ensuring continuity and resolution of ongoing issues
Onboarding / Buddying: Facilitate onboarding of new team members and act as a buddy to support their integration and development
Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible
Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests
Functional Escalations within Sub Team: Manage escalations within the team, ensuring issues are addressed promptly and effectively
Alignment to Team Shifts: Ensure alignment with team shifts and schedules, adapting to business needs and priorities
Early Adoption / Testing: Lead initiatives for early adoption and testing of new technologies and processes

New

Technical Support Engineer

We are looking for a skilled Technical Support Engineer to join our Service Oper...

Location

United Kingdom , Wigan

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 2nd/3rd Line Support or Systems Administrator role
Strong technical grounding across Windows Server, virtualization, endpoint management, and public cloud platforms such as Azure or AWS
Deep knowledge of the Microsoft 365 ecosystem (Exchange Online, Entra ID, Intune, SharePoint, Teams)
Experience providing incident-driven database support
Strong understanding of network security, antivirus solutions, and patch management
Excellent troubleshooting skills and ability to perform detailed root cause analysis
Comfortable explaining technical concepts to non-technical stakeholders
Self-organising workload and working effectively under pressure
ITILv4 Foundation qualification

Job Responsibility

Serve as the primary escalation point for 2nd and 3rd line technical issues
Manage incidents from investigation through to full root cause resolution within agreed SLAs
Proactively monitor production systems using tools such as Groundcover and Grafana
Identify improvements that enhance performance, security, and reliability
Propose system enhancements and infrastructure changes to senior team leaders
Administer and maintain core business systems (Microsoft 365 suite, Atlassian tools)
Manage infrastructure across endpoints, servers, virtualization environments, and public cloud platforms
Modern endpoint management through Microsoft Intune
Play a key technical role during high-priority incidents
Provide clear updates to stakeholders

What we offer

Competitive Basic Salary
Discretionary Bonus Scheme
Company Shares Option Plan
Contributory pension scheme
Life insurance (4 x basic salary)
Simply Health Cash Plan
Holiday entitlement (33 days inclusive of bank holidays)
Study Support and opportunity for progression and development
Confidential 24/7 365 employee assistance helpline
Agile and collaborative office environment with free parking, fruit, biscuits, and drinks

Fulltime

3rd Line Technical Support

PLANET RECRUITMENT SERVICES LTD

Location:
United Kingdom , Princes Risborough

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Location:United Kingdom , Princes Risborough

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Job Description:

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Job Posted:January 06, 2026

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Job Posted:
January 06, 2026