3rd Line Support Engineer Job at NEXTECH GROUP (Bath)

Application Support Engineer

As an application support engineer, you are responsible for resolving applicatio...

Location

Belgium , Turnhout

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

You have a degree in IT
You have 2 - 3 years of experience in IT Support / Application Support
You have broad (all-round) IT skills and you learn new applications quickly
You are able to explain complex ideas to people with limited technical knowledge
You are familiar with GxP and ITIL Frameworks
You have a good knowledge of computing systems within an organization
You have strong analytical skills and learn quickly
You have a passion for customer experience
You can work independently as well as in a team
Experience with custom-made applications is a plus

Job Responsibility

Deliver onsite IT support for production and lab systems
Troubleshoot hardware and network issues
Support and implement label printers and analytical devices together with external vendors
Provide 2nd and 3rd line application and end-user support
Work according to GxP guidelines and ITIL principles
Contribute to building and maintaining a knowledge base to ensure knowledge sharing and long-term supportability
Play a proactive role in optimizing processes and ensuring compliance

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

3rd Line IT Support Engineer

A growing organisation based in Witney are looking to add a 3rd Line IT Systems ...

Location

United Kingdom , Witney

Salary:

45000.00 - 55000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience of working in a 3rd Line IT Engineer line role
Strong communication skills
Experience of working on a variety of projects
Driving license
Experience with Cloud environment such as Microsoft Cloud and Azure
Excellent interpersonal skills and verbal communication
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Liaise with senior IT team members to escalate issues
Contribute to the development & implementation of IT plans
Identify areas for improvement in IT service

Job Responsibility

To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas
To contribute to the development & implementation of IT plans to enable it to support the growth of the business, whilst improving the efficiency and effectiveness of hardware, software, and systems
Identify areas where improvements can be made in the IT service, and suggest enhancements to the joint Head of IT

Fulltime

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

Senior Network Engineer

We are seeking an experienced Senior Network Engineer to join a growing network ...

Location

United Kingdom

Salary:

45000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

5+ years’ experience supporting enterprise network and security environments
Strong hands-on experience with Cisco Security platforms (ASA, FirePOWER, FTD, FMC, ISE, Umbrella)
Strong enterprise networking experience across LAN and routing/switching
Proven experience supporting enterprise wireless (WLAN) environments
Experience operating as a senior / 3rd-line engineer
Excellent troubleshooting and problem-solving skills

Job Responsibility

Providing 3rd-line support and escalation for complex network and security incidents
Supporting and maintaining Cisco Security technologies
Supporting enterprise LAN environments (Cisco Catalyst switching)
Supporting and troubleshooting enterprise WLAN environments
Diagnosing issues across routing, switching, wireless and security domains
Performing configuration changes, upgrades, patching and routine maintenance
Monitoring network performance, availability and security posture
Creating and maintaining operational documentation, runbooks and knowledge articles
Providing technical guidance and mentorship to junior engineers

Fulltime

Senior Network Engineer

We are seeking an experienced Senior Network Engineer to join a growing network ...

Location

United Kingdom

Salary:

45000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

5+ years’ experience supporting enterprise network and security environments
Strong hands-on experience with Cisco Security platforms (ASA, FirePOWER, FTD, FMC, ISE, Umbrella)
Strong enterprise networking experience across LAN and routing/switching
Proven experience supporting enterprise wireless (WLAN) environments
Experience operating as a senior / 3rd-line engineer
Excellent troubleshooting and problem-solving skills

Job Responsibility

Providing 3rd-line support and escalation for complex network and security incidents
Supporting and maintaining Cisco Security technologies, including: ASA, FirePOWER, FTD & FMC, Cisco ISE (NAC, identity and policy enforcement), Cisco Umbrella, Cisco DNA Center (DNAC)
Supporting enterprise LAN environments (Cisco Catalyst switching)
Supporting and troubleshooting enterprise WLAN environments, including controllers and access points
Diagnosing issues across routing, switching, wireless and security domains
Performing configuration changes, upgrades, patching and routine maintenance
Monitoring network performance, availability and security posture
Creating and maintaining operational documentation, runbooks and knowledge articles
Providing technical guidance and mentorship to junior engineers

Fulltime

Software Support Engineer

Join Etrading Software – Build the Future of Fintech with Us! At Etrading Softwa...

Location

Philippines , Makati City

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

4+ years of being 2nd line and 3rd line client facing application support
Knowledgeable in various Linux commands and functions
Experience supporting a highly automated and dynamic cloud-environment (AWS preferred)
Proven experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP or Azure
Strong Linux/Unix Administration experience
Good knowledge of databases, understand schemas, database structures and ability to write and debug SQL queries
Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka
Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing
Experience creating client-facing documentation: i.e. workshops, manual, guides, etc.
Excellent communication skills

Job Responsibility

Providing software application for Java/web applications in an AWS infrastructure
Possessing specialist knowledge of operating systems, devices, applications, and software
Consulting with the software development team, internal users, and clients to improve application performance
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Establishing the root causes of application errors, and escalating serious concerns to the Architecture and Development teams
Performing analyses on software application functionality and suggesting improvements
Communication with other vendors maintaining infrastructure
Configuration and maintenance of application services
Developing a run book of operational processes, striving to automate where possible
Improve monitoring of the platform and ownership of these tools/dashboards

What we offer

Happiness & Well-Being – work-life balance, trust and respect, hybrid setup (only 2x onsite per month)
Transparency & Trust – open communication, clarity, accountability, and integrity
Excellence & Growth – continuous learning and innovation, training, certifications, and career development opportunities
Diversity & Inclusion – empowering and inclusive workplace
Collaboration & Impact – work alongside industry leaders

Fulltime

Senior Network Engineer (Fortinet Specialist)

We are seeking an experienced Senior Network Engineer to join a growing Network ...

Location

United Kingdom

Salary:

60000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

5+ years’ experience supporting enterprise network and security environments
Strong hands-on experience with Fortinet security platforms, particularly FortiGate firewalls
Proven experience with Fortinet SD-WAN design, deployment and support
Strong enterprise networking experience across LAN, routing and switching
Proven experience supporting enterprise wireless (WLAN) environments
Experience operating as a senior / 3rd-line engineer
Excellent troubleshooting and problem-solving skills
Operationally focused and calm under pressure
Customer- and service-driven, with a strong uptime mindset
Clear communicator with strong documentation habits

Job Responsibility

Providing 3rd-line support and escalation for complex network and security incidents
Supporting and maintaining Fortinet security technologies, including FortiGate firewalls, FortiManager, FortiAnalyzer, Fortinet SD-WAN, FortiAuthenticator (identity-based policy enforcement), and FortiSandbox/FortiWeb where applicable
Supporting enterprise LAN environments (switching and routing)
Supporting and troubleshooting enterprise WLAN environments, including controllers and access points
Diagnosing issues across routing, switching, wireless and security domains
Performing configuration changes, upgrades, patching and routine maintenance
Monitoring network performance, availability and security posture
Creating and maintaining operational documentation, runbooks and knowledge articles
Providing technical guidance and mentorship to junior engineers

What we offer

Join a collaborative, operations-focused team supporting mission-critical enterprise networks
Work hands-on with modern Fortinet networking and security technologies
Opportunity for long-term technical growth and career development
Fully home-based position offering flexibility and work–life balance

Fulltime

3rd Line Support Engineer

NEXTECH GROUP

Location:
United Kingdom , Bath

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 29, 2026

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3rd Line Support Engineer

NEXTECH GROUP

Location:United Kingdom , Bath

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 29, 2026

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Job Posted:
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