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3rd Line IT Support

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MJ QUINN INTEGRATED SERVICES LTD

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Location:
United Kingdom , North West

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The 3rd Line IT Support role is a critical position within the IT department, serving as the highest level of technical support. The 3rd Line IT Support professional must have extensive knowledge of IT systems, networks, and applications, as well as excellent problem-solving and analytical skills. This role involves working closely with various departments to ensure that systems are management to meet the business needs and objectives.

Job Responsibility:

  • Technical Support, providing expert-level support for complex technical issues, ensuring timely and effective resolution fully documented in the ITSM Solution
  • Handling escalated incidents from 1st and 2nd line support, performing thorough diagnostics and root cause analysis
  • Processing Post Incident Reviews where Users report that issues have not been resolved to a satisfactory level and the escalated Incident has then been resolved
  • System Maintenance: Oversee the maintenance and optimization of IT systems and infrastructural ensuring peak performance and reliability
  • Network Management: Manage and troubleshoot network infrastructure, including servers, switches, routers, and firewalls
  • Security: Implement and maintain robust security measures to protect IT systems and data from threats and vulnerabilities
  • Documentation
  • creating and maintaining detailed documentation of system configurations, processes, procedures and Knowledgebase Articles
  • Provide guidance and training to junior support staff, adopting a culture of continuous learning and improvement
  • Responsible for IT projects, including system upgrades, migrations, and deployments

Requirements:

  • Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues
  • Recent Microsoft Certifications essential
  • A full UK Driving Licence
  • Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders
  • Ability to provide varying levels of documentation (e.g., Project Estimation, Network Schematics, Quotations for Approvals)
  • Ability to work effectively in a team environment and collaborate with colleagues across departments
  • Flexibility to adapt to changing technologies and a dynamic work environment
  • A minimum of 5 years of experience in IT support, with at least 2 years in a 3rd line support role
  • A strong understanding of business processes and how they can be supported and improved by technology
What we offer:
  • Free car parking
  • 2 x death in service benefit
  • healthcare plan
  • cycle scheme & company contribution pension scheme
  • enhanced maternity and paternity

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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