3rd Line IT Support Jobs

MJ QUINN INTEGRATED SERVICES LTD

Location:
United Kingdom, Prescot

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The 3rd Line IT Support role is a critical position within the IT department, serving as the highest level of technical support. The 3rd Line IT Support professional must have extensive knowledge of IT systems, networks, and applications, as well as excellent problem-solving and analytical skills. This role involves working closely with various departments to ensure that systems are management to meet the business needs and objectives.

Job Responsibility:

Technical Support, providing expert-level support for complex technical issues, ensuring timely and effective resolution fully documented in the ITSM Solution
Handling escalated incidents from 1st and 2nd line support, performing thorough diagnostics and root cause analysis
Processing Post Incident Reviews where Users report that issues have not been resolved to a satisfactory level and the escalated Incident has then been resolved
System Maintenance: Oversee the maintenance and optimization of IT systems and infrastructural ensuring peak performance and reliability
Network Management: Manage and troubleshoot network infrastructure, including servers, switches, routers, and firewalls. Security: Implement and maintain robust security measures to protect IT systems and data from threats and vulnerabilities
Documentation
creating and maintaining detailed documentation of system configurations, processes, procedures and Knowledgebase Articles
Provide guidance and training to junior support staff, adopting a culture of continuous learning and improvement
Responsible for IT projects, including system upgrades, migrations, and deployments

Requirements:

Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues
A full UK Driving Licence
Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders
Ability to provide varying levels of documentation. For example, Project Estimation, Network Schematics, Quotations for Approvals
Ability to work effectively in a team environment and collaborate with colleagues across departments
Flexibility to adapt to changing technologies and a dynamic work environment
A minimum of 5 years of experience in IT support, with at least 2 years in a 3rd line support role
A strong understanding of business processes and how they can be supported and improved by technology

What we offer:

Free car parking
2 x death in service benefit
healthcare plan
cycle scheme & company contribution pension scheme
enhanced maternity and paternity

Additional Information:

Job Posted:
December 10, 2025

Expiration:
January 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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3rd Line IT Support

MJ QUINN INTEGRATED SERVICES LTD

Location:United Kingdom, Prescot

Category:IT - Administration

Contract Type:Not provided