3rd Line IT Support Engineer Job at PLANET RECRUITMENT SERVICES LTD (Witney)

Application Support Engineer

As an application support engineer, you are responsible for resolving applicatio...

Location

Belgium , Turnhout

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

You have a degree in IT
You have 2 - 3 years of experience in IT Support / Application Support
You have broad (all-round) IT skills and you learn new applications quickly
You are able to explain complex ideas to people with limited technical knowledge
You are familiar with GxP and ITIL Frameworks
You have a good knowledge of computing systems within an organization
You have strong analytical skills and learn quickly
You have a passion for customer experience
You can work independently as well as in a team
Experience with custom-made applications is a plus

Job Responsibility

Deliver onsite IT support for production and lab systems
Troubleshoot hardware and network issues
Support and implement label printers and analytical devices together with external vendors
Provide 2nd and 3rd line application and end-user support
Work according to GxP guidelines and ITIL principles
Contribute to building and maintaining a knowledge base to ensure knowledge sharing and long-term supportability
Play a proactive role in optimizing processes and ensuring compliance

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

Senior Network Engineer

We are seeking an experienced Senior Network Engineer to join a growing network ...

Location

United Kingdom

Salary:

45000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

5+ years’ experience supporting enterprise network and security environments
Strong hands-on experience with Cisco Security platforms (ASA, FirePOWER, FTD, FMC, ISE, Umbrella)
Strong enterprise networking experience across LAN and routing/switching
Proven experience supporting enterprise wireless (WLAN) environments
Experience operating as a senior / 3rd-line engineer
Excellent troubleshooting and problem-solving skills

Job Responsibility

Providing 3rd-line support and escalation for complex network and security incidents
Supporting and maintaining Cisco Security technologies
Supporting enterprise LAN environments (Cisco Catalyst switching)
Supporting and troubleshooting enterprise WLAN environments
Diagnosing issues across routing, switching, wireless and security domains
Performing configuration changes, upgrades, patching and routine maintenance
Monitoring network performance, availability and security posture
Creating and maintaining operational documentation, runbooks and knowledge articles
Providing technical guidance and mentorship to junior engineers

Fulltime

New

Senior Network Engineer

We are seeking an experienced Senior Network Engineer to join a growing network ...

Location

United Kingdom

Salary:

45000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

5+ years’ experience supporting enterprise network and security environments
Strong hands-on experience with Cisco Security platforms (ASA, FirePOWER, FTD, FMC, ISE, Umbrella)
Strong enterprise networking experience across LAN and routing/switching
Proven experience supporting enterprise wireless (WLAN) environments
Experience operating as a senior / 3rd-line engineer
Excellent troubleshooting and problem-solving skills

Job Responsibility

Providing 3rd-line support and escalation for complex network and security incidents
Supporting and maintaining Cisco Security technologies, including: ASA, FirePOWER, FTD & FMC, Cisco ISE (NAC, identity and policy enforcement), Cisco Umbrella, Cisco DNA Center (DNAC)
Supporting enterprise LAN environments (Cisco Catalyst switching)
Supporting and troubleshooting enterprise WLAN environments, including controllers and access points
Diagnosing issues across routing, switching, wireless and security domains
Performing configuration changes, upgrades, patching and routine maintenance
Monitoring network performance, availability and security posture
Creating and maintaining operational documentation, runbooks and knowledge articles
Providing technical guidance and mentorship to junior engineers

Fulltime

New

Senior Network Engineer (Fortinet Specialist)

We are seeking an experienced Senior Network Engineer to join a growing Network ...

Location

United Kingdom

Salary:

60000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

5+ years’ experience supporting enterprise network and security environments
Strong hands-on experience with Fortinet security platforms, particularly FortiGate firewalls
Proven experience with Fortinet SD-WAN design, deployment and support
Strong enterprise networking experience across LAN, routing and switching
Proven experience supporting enterprise wireless (WLAN) environments
Experience operating as a senior / 3rd-line engineer
Excellent troubleshooting and problem-solving skills
Operationally focused and calm under pressure
Customer- and service-driven, with a strong uptime mindset
Clear communicator with strong documentation habits

Job Responsibility

Providing 3rd-line support and escalation for complex network and security incidents
Supporting and maintaining Fortinet security technologies, including FortiGate firewalls, FortiManager, FortiAnalyzer, Fortinet SD-WAN, FortiAuthenticator (identity-based policy enforcement), and FortiSandbox/FortiWeb where applicable
Supporting enterprise LAN environments (switching and routing)
Supporting and troubleshooting enterprise WLAN environments, including controllers and access points
Diagnosing issues across routing, switching, wireless and security domains
Performing configuration changes, upgrades, patching and routine maintenance
Monitoring network performance, availability and security posture
Creating and maintaining operational documentation, runbooks and knowledge articles
Providing technical guidance and mentorship to junior engineers

What we offer

Join a collaborative, operations-focused team supporting mission-critical enterprise networks
Work hands-on with modern Fortinet networking and security technologies
Opportunity for long-term technical growth and career development
Fully home-based position offering flexibility and work–life balance

Fulltime

New

Support Analyst

Seeking a Support Analyst: Rhino, are you there? At WE ARE META, we focus on fin...

Location

Portugal , Porto

Salary:

Not provided

We Are Meta

Expiration Date

Until further notice

Requirements

Academic background in either Computer Science (or similar IT degree), Economics or Finance
4+ years of professional experience acting as a Support Engineer, with experience in 3rd line IT Support role related tasks
Debugging and problem-solving capability, efficient multi-tasking in a fast-paced, constantly evolving environment
Proven experience in PL/SQL and SQL programming languages
Understanding in object-oriented languages
Familiarity with basic Financial concepts
Fluency in English (at least B2 Level) is required
Availability to work in a hybrid regime, based in Porto

What we offer

You’ll get a welcome kit
Opportunities for career progression
Live on the edge with our health insurance
Coverflex meal card
Other protocols and special discounts

Senior Service Desk Engineer

My client is looking for an experienced Senior Service Desk Engineer with strong...

Location

United Kingdom , City of London

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Proven 3rd line technical support experience within a service desk or infrastructure support environment
Strong, hands-on expertise with Intune/Endpoint Manager, including compliance configuration, secure app deployment, and advanced troubleshooting
Demonstrable experience in Power Apps development, automation, and integration across Microsoft 365
Solid understanding of Microsoft technologies: Active Directory, Azure, Microsoft 365, Exchange
Proficiency with PowerShell scripting for automation and diagnostics
Good understanding of networking fundamentals such as DNS, DHCP, and VPN
Working knowledge of ITIL best practices
Ability to follow structured Change Control processes
Awareness of security frameworks such as Cyber Essentials and ISO 27001
Strong analytical and problem-solving ability with a proactive approach

Job Responsibility

Act as a 3rd line escalation point for complex Incidents, Problems, and non-standard Requests
Provide advanced technical support across the Microsoft ecosystem: Active Directory, Azure, Microsoft 365, Exchange, Intune/Endpoint Manager
Design, develop, and maintain Power Apps solutions to automate workflows and integrate with Microsoft 365 and other data sources
Configure, manage, and troubleshoot Intune/Endpoint Manager for device compliance, application deployment, and endpoint security
Investigate and resolve complex endpoint issues and policy-related challenges
Follow the organisation’s Change Control procedures for authorised changes
Work closely with the Service Desk Manager and other IT teams to ensure seamless service delivery
Monitor service desk performance metrics and identify opportunities to enhance efficiency and service quality
Create and maintain clear technical documentation and knowledge base materials
Mentor junior service desk staff, providing technical guidance and supporting their development

3rd Line IT Support Engineer

PLANET RECRUITMENT SERVICES LTD

Location:
United Kingdom , Witney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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