3rd Line IT Support Engineer Job at PLANET RECRUITMENT SERVICES LTD (Oxford)

3rd Line IT Support Engineer

A growing organisation based in Witney are looking to add a 3rd Line IT Systems ...

Location

United Kingdom , Witney

Salary:

45000.00 - 55000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience of working in a 3rd Line IT Engineer line role
Strong communication skills
Experience of working on a variety of projects
Driving license
Experience with Cloud environment such as Microsoft Cloud and Azure
Excellent interpersonal skills and verbal communication
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Liaise with senior IT team members to escalate issues
Contribute to the development & implementation of IT plans
Identify areas for improvement in IT service

Job Responsibility

To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas
To contribute to the development & implementation of IT plans to enable it to support the growth of the business, whilst improving the efficiency and effectiveness of hardware, software, and systems
Identify areas where improvements can be made in the IT service, and suggest enhancements to the joint Head of IT

Fulltime

3rd Line Support Engineer

We are seeking an experienced 3rd Line Engineer to join a growing Managed Servic...

Location

United Kingdom , Bath

Salary:

40000.00 - 50000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

UK Driving License required for occasional client visits
Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
Solid expertise across Windows Server environments
Experience supporting Azure infrastructure
Strong understanding of networking fundamentals
Extensive experience with Active Directory
Ability to troubleshoot complex, multi-layered infrastructure issues
Experience working to SLAs in a customer-facing environment

Job Responsibility

Act as the final escalation point for complex 3rd line issues
Own and support virtualisation platforms (VMware / Hyper-V)
Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
Perform root cause analysis and implement permanent fixes
Manage Azure infrastructure including VMs, networking, storage, and identity
Support core services including Active Directory, DNS, DHCP, and Group Policy
Lead technical input on infrastructure projects and migrations
Mentor and provide escalation support to 1st and 2nd line engineers
Ensure systems are secure, stable, and meeting SLA requirements

What we offer

Training budget and certification support
Supportive, collaborative engineering team
Pension, holiday allowance, and additional benefits

Fulltime

Senior 3rd Line Desktop Support Engineer

Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future ...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale
In‑depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti‑virus and encryption technologies
Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE)
Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients
Development of the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

3rd Line Engineer

Come and work for one of the UK’s leading technology specialists, proudly recogn...

Location

United Kingdom , Abingdon

Salary:

38000.00 - 44000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments)
Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems)
Experience working with Backup & Disaster Recovery processes
Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies)
Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V)
Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment)
Excellent knowledge of scripting and RPA automations
Excellent communication skills
Excellent troubleshooting and problem resolution skills

Job Responsibility

Manage incident and request tickets ensuring established SLA’s are met
Being the first point of contact for escalations from Tier 2 engineers
Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request
Monitor and maintain client’s Infrastructure and systems
Proactively respond to monitoring alerts and notifications
Servicing tasks within client on/offboarding processes
Ensuring that all role specific KPI’s and targets are met as an individual and as a part of the wider team objectives
Providing a strong, coherent and proactive communication standard when engaging with internal departments
Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients

What we offer

25+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Bupa Cash Plan
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking

Fulltime

3rd Line Engineer

Come and work for one of the UK’s leading technology specialists, proudly recogn...

Location

United Kingdom , Abingdon

Salary:

38000.00 - 44000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments)
Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems)
Experience working with Backup & Disaster Recovery processes
Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies)
Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V)
Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment)
Excellent knowledge of scripting and RPA automations
Excellent communication skills
Excellent troubleshooting and problem resolution skills

Job Responsibility

Manage incident and request tickets ensuring established SLA’s are met
Being the first point of contact for escalations from Tier 2 engineers
Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request
Monitor and maintain client’s Infrastructure and systems
Proactively respond to monitoring alerts and notifications
Servicing tasks within client on/offboarding processes
Ensuring that all role specific KPI’s and targets are met as an individual and as a part of the wider team objectives
Providing a strong, coherent and proactive communication standard when engaging with internal departments
Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients

What we offer

25+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Bupa Cash Plan
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking

Fulltime

3rd Line Engineer

T2M are currently working with an award-winning managed service who recently hav...

Location

United Kingdom

Salary:

45000.00 GBP / Year

T2M Resourcing

Expiration Date

Until further notice

Requirements

Experience working in a security cleared environment, either with active SC or have previously been through the security vetting process
Be a broadly skilled engineer with experience as a point of escalation and across project work
Mix of experience across networking, switching, routing, virtualisation, azure cloud, antivirus and firewall configuration
Could be dealing with a mix of environments across on prem, cloud, private cloud or hybrid cloud

Job Responsibility

Support EUC, desk side, infrastructure and networking projects

Fulltime

2nd Line Support Engineer

The 2nd Line Desktop Support Engineer will work as part of a team of 2nd line en...

Location

United Kingdom , Portsmouth

Salary:

28602.41 - 32984.34 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in troubleshooting and resolving technical support issues
Outstanding customer service skills
Expertise in planning and development of IT
Support 1st line teams
Update ticketing system
Escalate and manage issues with 3rd line and 3rd parties
Assist in projects
Resolve and assist with general IT Support tickets
Provide Desktop Support, Hardware Repairs, Audio Visual, Software Installation
Support hardware refreshes

Job Responsibility

Deliver high quality customer support in the troubleshooting and resolution of technical support issues
Demonstrate outstanding customer service skills across all our stakeholders
Providing expertise to support the Planning and development of IT
Supporting 1st line teams
Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
Escalating and managing issues with 3rd line and 3rd parties
Assisting in projects as required
Resolving and assisting with general IT Support tickets
Provide: Desktop Support, Hardware Repairs, Audio Visual, Software Installation as required
Support hardware refreshes

What we offer

Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
Pension: Generous Local Government pension
Learning & Development: Programmes by The Community Adult Education Department
Staff Development: Access to the College staff development programmes and CPD
Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
Parking: Free car parking across all campus sites (apart from Arundel)
Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets

Fulltime

IT Support Engineer

Are you an enthusiastic advocate for animals, driven by the desire to contribute...

Location

United Kingdom , Ellesmere Port

Salary:

33000.00 GBP / Year

Animal Trust

Expiration Date

Until further notice

Requirements

Full clean driving licence and access to a car
Willing to travel to sites as required
Strong written and verbal communication
Strong troubleshooting skills
1st/2nd line technical experience
Experience in basic Microsoft 365 administration
Experience using Microsoft Intune or other MDM platforms
Experience administering phone systems beneficial
Good working knowledge of Windows 11 support
Good understanding of computer networking (experience with Meraki beneficial)

Job Responsibility

Providing IT support via phone, ticket system, or in person
Logging tickets and following them through to completion
Liaising between staff and 3rd party support
On-site hardware maintenance and replacement
Assisting with hardware installation at new sites
Maintaining our digital asset register
Maintaining IT documentation and keeping it up to date
Assisting with projects and other learning opportunities
Possible on-call requirements
Administering various environments (Microsoft 365, vet-specific systems)

Fulltime

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